General Manager - Restaurant Operations Job Overview We are seeking a dynamic, energetic, and results-driven General Manager to lead our restaurant operations with passion, accountability, and a strong commitment to excellence. We are looking for a true go-getter—someone who takes initiative, leads by example, embraces challenges, and is determined to take our organization to the next level. The ideal candidate will be a hands-on leader who understands that success comes from building a strong team, delivering exceptional customer service, maintaining high operational standards, and consistently driving profitability. This individual will take ownership of the restaurant's overall performance, identify opportunities for improvement, develop employees, and implement strategies that strengthen our operations and support the company's continued growth. We are looking for someone who brings energy, fresh ideas, a positive attitude, and a strong sense of urgency to everything they do. The right person will not simply manage day-to-day operations but will actively seek ways to improve the business, raise standards, increase sales, control costs, and build a culture of excellence and accountability. If you are a motivated leader who thrives in a fast-paced environment, takes pride in achieving results, and has the drive to make a meaningful impact, we want you on our team.
Key Responsibilities Lead Restaurant Operations:
Oversee all daily restaurant functions, including food preparation, kitchen management, service delivery, and overall operational efficiency.
Drive Business Growth:
Identify opportunities to increase sales, improve profitability, enhance the guest experience, and elevate the organization's overall performance. Lead by
Example:
Set high expectations for performance, professionalism, accountability, and teamwork while maintaining a strong presence on the restaurant floor. Build a
High-Performing Team:
Recruit, interview, train, develop, and motivate employees to create a positive, productive, and results-driven work environment.
Deliver Exceptional Customer Service:
Ensure every guest receives outstanding service while addressing concerns promptly and creating an experience that encourages repeat business.
Manage Financial Performance:
Monitor profit and loss statements, labor costs, food costs, budgets, sales trends, and other key performance indicators to maximize profitability.
Control Inventory and Costs:
Oversee inventory management, purchasing, waste reduction, portion control, and vendor coordination to protect product quality and the bottom line.
Oversee POS and Cash Management:
Manage POS systems, including SpotOn, ensuring accurate order processing, cash handling, reporting, and sales reconciliation.
Manage Scheduling and Labor:
Develop efficient employee schedules, maintain appropriate staffing levels, and optimize labor costs without compromising service quality.
Maintain Food Safety and Sanitation:
Ensure compliance with all food safety regulations, health codes, sanitation procedures, and company standards.
Resolve Operational Challenges:
Take a proactive approach to identifying problems, making sound decisions, and implementing effective solutions.
Improve Processes and Standards:
Evaluate current operations, introduce new ideas, and continuously seek ways to improve efficiency, consistency, and the overall guest experience.
Communicate and Execute:
Work closely with ownership and leadership to implement company goals, follow through on initiatives, and ensure the organization continues moving forward. Qualifications and Experience Proven experience in restaurant management, food service leadership, or a similar hospitality management role. Demonstrated ability to lead teams, manage daily operations, and deliver measurable business results. Strong understanding of food preparation, kitchen operations, food production, and restaurant service standards. Experience with employee recruitment, interviewing, training, coaching, and performance management. Knowledge of inventory control, food and labor cost management, budgeting, and profit and loss analysis. Familiarity with POS systems, preferably SpotOn, along with cash handling and sales reporting procedures. Experience in quick-service, fast-food, drive-through, or casual dining operations is highly desirable. Strong communication, organizational, problem-solving, and decision-making skills. Knowledge of food safety requirements, sanitation standards, and hospitality best practices. The Type of Leader We Are Looking For We are looking for more than someone who can simply run a shift. We want a go-getter who takes ownership, leads with confidence, and has the drive to move our organization forward.
The ideal candidate will:
Be proactive, energetic, and hungry for success. Take initiative instead of waiting to be told what needs to be done. Hold themselves and their team accountable for performance and results. Bring new ideas and solutions to improve operations and grow the business. Lead from the front and be willing to step in wherever needed. Understand the importance of sales growth, cost control, team development, and customer satisfaction. Set high standards and inspire others to meet and exceed them. Demonstrate integrity, consistency, professionalism, and a strong work ethic. Focus on solutions rather than excuses and follow through on commitments. Have a genuine desire to help build a stronger, more successful organization. What Success Looks Like Success in this role means more than keeping the restaurant running. It means building a stronger team, improving operational performance, increasing profitability, creating loyal customers, and establishing systems that support long-term growth. We want a General Manager who will bring fresh energy and a winning mindset to the organization—someone who sees opportunities where others see challenges and is committed to making a positive, measurable difference. Join Our Team This is an opportunity for an ambitious restaurant leader to make a real impact. We value individuals who are passionate about hospitality, committed to excellence, and motivated to achieve results. If you are a self-starter, a natural leader, and a true go-getter who is ready to take ownership, elevate our standards, develop a winning team, and help take our organization to the next level, we want to hear from you. We are looking for someone who doesn't just want a job, but wants to make a difference, build something great, and grow with our organization.
Pay:
$40,000.00 - $60,000.00 per year
Education:
High school or equivalent (Preferred)
Language:
Spanish (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Willingness to travel: 25% (Preferred)
