Lead and coach FoH and BoH leadership teams.
Ensure exceptional guest experiences and hospitality standards.
Maintain operational excellence, quality, cleanliness, and consistency.
Manage staffing, scheduling, labor, and productivity.
Support hiring, onboarding, training, and performance management.
Monitor inventory, ordering, and cost controls.
Drive accountability and follow-through across departments.
Partner with ownership to execute strategic initiatives and growth plans.
Foster a positive, professional, and mission-driven culture.
Solve problems proactively and keep operations running smoothly. What We're Looking For
3+ years of leadership experience in hospitality, restaurant, bakery, café, retail, or related operations.
Proven ability to lead managers and develop teams.
Strong organizational and communication skills.
Financial awareness including labor management and cost control.
High emotional intelligence and professional maturity.
Ability to balance accountability with encouragement.
A servant-leader mindset.
Passion for hospitality and creating remarkable guest experiences. Bonus Qualifications
Multi-unit or high-volume café/restaurant experience.
Experience opening new locations.
Bakery, coffee, pastry, or specialty food experience.
Experience with scheduling and operational systems.

Why Laurel & Pearl? We're building more than a bakery. We're building a hospitality brand. Our vision includes multiple concepts, including Laurel & Pearl Bakery, Pearl Social Salon de Thé, and SugarBug. The right candidate will have the opportunity to help shape our future growth and play a meaningful role in the next chapter of our company. Compensation

Competitive salary
Performance-based bonus opportunities
Paid time off
Employee discounts
Professional growth opportunities
Potential advancement into senior leadership as the company expands.

If you are passionate about hospitality, leadership, and building a culture that people love to be part of, we'd love to meet you. 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