General Manager

General Manager Scenthound Syracuse, UT Syracuse, UT Job Details Full-time $45,000 - $65,000 a year 1 day ago Benefits Profit sharing Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Operations management Sales Mid-level Sanitation procedures Team development Hiring Schedule management Key Performance Indicators Team management Store management Dog handling Mentoring Safe environment creation Recruiting Cleaning Training Leadership Restaurant experience Communication skills Technical Proficiency Customer complaint resolution Staff development Performance evaluation

Full Job Description Benefits:

Bonus based on performance Competitive salary Employee discounts Paid time off Profit sharing

Perks and Benefits:

Competitive hourly base pay, plus tips; performance bonuses Medical, dental, and vision insurance benefits Merit-based pay increases Paid Vacation Complimentary service membership About the

Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

Management experience Customer service experience (retail, restaurant) Strength to lift up to 70 pounds; stamina to stand for long periods of time Reliable transportation Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a

HANDS-ON

leader who can manage the day-to-day operations of the Scenter with an emphasis on critical

KPIs:

Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

Drive membership sales through health and wellness education Maintain a knowledgeable team that prioritizes dog wellness and safety Provide leadership, guidance, and mentorship for the Scenter employees Drive employee development through leadership, training, and performance reviews Uphold quality standards through hands-on participation, employee audits, and training Promptly and accurately communicate information from upper management to your team Identify when/ where help is needed and provide assistance to keep Scenter on schedule Create an environment conducive to teamwork, open communication, and Scenthound values Manage client expectations; Resolve customer concerns Ensure the safety of dogs and team members at all times Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

Effective communication with team members and dog parents Leadership, coaching, mentorship Recruiting, hiring, and creating a happy and effective team Problem-solving Attention to detail Time-management - ability to make an efficient schedule Computer/ technology proficiency Accountability; hold oneself and others to a high quality of services