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Ice Cream Shift Lead - Petersens Ice Cream Surprise
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Petersen's Ice Cream
Surprise, AZ (In Person)
Full-Time
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Job Description
Ice Cream Shift Lead - Petersen's Ice Cream Surprise Petersen's Ice Cream Surprise, AZ Job Details Part-time | Full-time $14 - $15 an hour + tips 15 hours ago Benefits Employee discount Opportunities for advancement Qualifications Customer communication Inventory management Restaurant management Shift management Staff training Leadership Food Handler Certification Food service management Full Job Description About Petersen's Ice Cream Petersen's Ice Cream is a growing local ice cream chain with 6 locations and a reputation for great product and even better service. We're building our leadership team and looking for motivated individuals who are ready to take the next step in their career. As a Shift Lead, you'll play a key role in the daily success of your location. What You'll Do Lead and motivate a team of scoopers during your shift to deliver outstanding customer service Open and/or close the store, following all operational checklists and procedures Handle customer concerns with professionalism and a solutions-oriented mindset Monitor product quality, inventory levels, and store cleanliness standards Process transactions, manage the cash drawer, and ensure register accuracy Train and support new team members Communicate store updates and team needs to the Store Manager Step in wherever the team needs you — leading by example is a must What We're Looking For At least 1 year of experience in a customer-facing role (food service, retail, or similar) Some prior leadership or supervisory experience preferred, but not required Strong communication and problem-solving skills Dependable with a positive, team-first attitude Comfortable working evenings, weekends, and holidays Ability to stand for extended periods and lift up to 30 lbs Must be 18 years of age or older What We Offer $15.00-16.00/hr plus tips Flexible Scheduling Consistent scheduling with opportunities for additional hours Employee discounts on ice cream A supportive team and management structure Real opportunity to advance into a Store Manager role If you're ready to lead a great team and grow with a company that values its people, apply today!