Shift Lead/Manager at Firehouse Subs Pacific Commons Firehouse Subs Pacific Commons Fremont, CA Job Details $21 - $24 an hour 1 hour ago Qualifications Food and beverage product quality management Kitchen health and safety standards Retail sales transactions Food service closing procedures Staff performance monitoring Incident reporting compliance Customer communication Staff supervision Cash amount verification Sales reporting Maintaining an organized workspace Incident management Food service health code compliance Food service opening procedures Food service workstation cleanliness Food service cleaning Store closing procedures In-person customer service Store opening procedures Performance Reporting Shift management Mid-level Food service inventory management Cash register operations Team management Decision making Employee mediation Kitchen staff training Payment processing in food service Managing kitchen staff Full Job Description Firehouse Subs Pacific Commons in Fremont, CA is looking for one shift lead/manager to join our 15-person strong team. We are located on 43344 Boscell Rd. Our ideal candidate is self-driven, ambitious, and reliable.

Responsibilities Assigning Tasks Training :

Provide guidance and training to new employees or those needing improvement.

Monitoring Performance :

Ensure that employees follow proper procedures, maintain quality standards, and provide excellent customer service.

Quality Control :

Check that food is prepared correctly, presented well, and served in a timely manner.

Safety Compliance :

Ensure that food handling, storage, and cooking procedures meet health and safety standards.

Handling Complaints :

Address and resolve customer complaints or issues.

Enhancing Experience :

Ensure customers have a positive dining experience by overseeing service quality.

Opening/Closing Duties :

Handle tasks such as setting up the restaurant for service or closing down at the end of the day.

Inventory Management :

Monitor stock levels and place orders as needed, or report shortages to management.

Cash Handling :

Manage the cash register, process payments, and ensure accurate end-of-shift cash counts.

Liaison Between Staff and Management :

Communicate any issues, updates, or important information to higher management.

Team Coordination :

Ensure smooth communication between front-of-house and back-of-house staff.

Quick Decision-Making :

Handle unexpected situations, such as equipment malfunctions, staff shortages, or a sudden rush of customers.

Conflict Resolution :

Mediate any conflicts that arise among staff or with customers.

Sanitation :

Ensure the restaurant meets cleanliness standards, from the dining area to the kitchen.

Restocking and Organization :

Keep supplies and equipment organized and readily accessible.

Shift Reports :

Provide detailed reports on sales, customer feedback, staffing issues, and other relevant information to the management.

Incident Reporting :

Document any accidents, injuries, or significant incidents that occur during the shift. We are looking forward to hearing from you.