Shift Lead at The Penny Ice Creamery (Santa Clara) The Penny Ice Creamery Los Altos, CA Job Details Part-time $19.70 - $20.70 an hour 6 days ago Benefits Paid training Health insurance Dental insurance Vision insurance Employee discount Opportunities for advancement Flexible schedule Referral program Qualifications Hospitality Staff supervision Interpersonal skills Customer service Team leadership In-person customer service Shift management Managing hospitality teams Attention to detail Task prioritization Food service experience Leading team collaboration initiatives Critical thinking Time management Full Job Description The Penny Ice Creamery | Made From Scratch www.thepennyicecreamery.com The Penny Ice Creamery is seeking Shift Leads for our Palo Alto and Los Altos locations at Town and Country Village and State Street Market! The Penny Ice Creamery is the only ice cream shop in Santa Cruz that makes ice cream completely from scratch, in house, using local and organic ingredients. We make unique flavors like Rose Petal Peach, Blackberry Sweet Corn, and Whiskey Custard! We also make timeless flavors like Cookies n' Cream and Straight Up Strawberry, and our classics like Tahitian Vanilla Bean, Fresh Mint Chip, and Dark Chocolate. As a Shift Leader, you will create an excellent customer experience by scooping ice cream and making special items like ice cream sundaes and milkshakes. You will get barista-trained and make coffee and tea drinks (proudly serving Verve Coffee!). You will get trained on opening and closing the shop. You will also become an expert in making fresh sugar cones and marshmallow fluff from scratch! In addition to providing exceptional service, you will be a leader and role model for the staff. During your shift, you will be responsible for maintaining the flow of business and the presentation of the shop, and upholding our high standards of service, product quality, and hospitality.

Requirements Include:

Skills include critical thinking, problem-solving, prioritization, and leadership. Ability to work autonomously, and as a team player and leader. Ability to effectively communicate and work in a fast-paced environment. Skilled in attention to detail and follow-through. Available to work on weekdays, weekends and holidays. Available to work at least 20 hours a week on a reliable basis. Preference will be given to individuals with experience in leadership, but we are willing to train the right person.

Perks Include:

Tips (Approx. $6-$10 in tips per hour) Opportunities for Advancement Competitive Compensation (starting pay $19.70/hr plus tips) Discounts & Partnerships at Select Businesses CalSavers Retirement Savings Program Company Outings & Events Employee Referral Program Medical, Dental, Vision Benefits for Full Time Employees Flexible Schedule Paid Hands On Training Ice Cream and Coffee! The Glass Jar, which includes The Penny Ice Creamery and The Picnic Basket, was founded in Santa Cruz, CA in 2010 with a focus on made from scratch deliciousness, locally sourced ingredients and community. _________ Equal Employment Opportunity Statement At The Glass Jar, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Glass Jar believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Pay:

$19.70 - $20.70 per hour

Benefits:

Employee discount Flexible schedule Paid training Application Question(s): How do you foster great hospitality and service? What is your approach to being a leader? When is your Start Date? Are there any dates or times you CANNOT work in the next six months (due to school breaks, vacations, trips, moving dates, etc.)? We operate two locations in

Santa Clara County:

Los Altos and Palo Alto. Which location(s) can you work? Why do you want to work as a Shift Lead at The Penny Ice Creamery? What is something you've done or a project you've completed (big or small, personal or professional) that you believe is genuinely cool and interesting? Are you available to work through Fall and Winter of 2026?

Experience:

Food service: 1 year (Required) Customer service: 1 year (Required)

Leadership:

1 year (Required)

Work Location:

In person