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Shift Lead - FOH
Job
Station St. Helena
Saint Helena, CA (In Person)
Full-Time
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Job Description
The Front of House (FOH) Shift Lead plays a crucial role in ensuring exceptional customer service and smooth operations during their assigned shifts. This position requires strong leadership skills, excellent communication abilities, and a passion for delivering an outstanding dining experience to our valued customers. The FOH Shift Lead will oversee the front of house team, help manage daily operations, and maintain a positive work environment. The FOH Shift Lead will report to the General Manager and Service Manager.
Ensure exceptional customer service by greeting and assisting customers, addressing their inquiries, and resolving any issues or complaints in a professional and timely manner.
Maintain a clean, organized, and welcoming dining area, including retail area, inside and outside tables, chairs/benches, gravel, shed, restrooms, garbage areas, in addition to employee only areas inside Coordinate with the Back of House (BOH) team to ensure efficient food and beverage service, maintaining high quality and presentation standards.
Train new front of house team members, providing guidance on service standards, menu knowledge, and company policies. Record progress of new training in the Manager Log.
Monitor inventory levels of supplies and place orders as needed.
Handle cash tips with closing duties and record in CTuit.
Conduct regular inspections of the premise to identify and address any maintenance or equipment issues.
Collaborate with the management team to develop and implement strategies for improving customer satisfaction and operational efficiency.
Enforce health and safety regulations, including proper food handling and sanitation practices, to maintain a safe environment for both customers and staff.
Utilize the Manager Log daily for closing duties, temperature checks, employee shout-outs/issues/call outs, equipment issues, vendor/product information, and overall Station communication.
Excellent interpersonal and communication skills, with the ability to effectively interact with customers, team members, and management.
Strong leadership abilities, including the capacity to motivate and inspire a team to deliver exceptional service.
Knowledge of food and beverage operations, including menu items, ingredients, and preparation methods.
Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail.
Flexibility to work evenings, weekends, and holidays as required.
Basic math skills for cash handling and inventory management.
Familiarity with health and safety regulations and practices.
Willingness to work and communicate as a team.
Essential Duties and Responsibilities:
(List the primary duties and responsibilities that are a critical part of this job. For each major responsibility, indicate the estimated percentage of time spent.)Supervise the Shift (100%)Supervise and lead the FOH team during assigned shifts.Ensure exceptional customer service by greeting and assisting customers, addressing their inquiries, and resolving any issues or complaints in a professional and timely manner.
Maintain a clean, organized, and welcoming dining area, including retail area, inside and outside tables, chairs/benches, gravel, shed, restrooms, garbage areas, in addition to employee only areas inside Coordinate with the Back of House (BOH) team to ensure efficient food and beverage service, maintaining high quality and presentation standards.
Train new front of house team members, providing guidance on service standards, menu knowledge, and company policies. Record progress of new training in the Manager Log.
Monitor inventory levels of supplies and place orders as needed.
Handle cash tips with closing duties and record in CTuit.
Conduct regular inspections of the premise to identify and address any maintenance or equipment issues.
Collaborate with the management team to develop and implement strategies for improving customer satisfaction and operational efficiency.
Enforce health and safety regulations, including proper food handling and sanitation practices, to maintain a safe environment for both customers and staff.
Utilize the Manager Log daily for closing duties, temperature checks, employee shout-outs/issues/call outs, equipment issues, vendor/product information, and overall Station communication.
Supervisory Responsibilities:
2-6 employees during a shift.Job Requirements:
Previous experience in a customer service or supervisory role within the food and beverage industry is preferred.Excellent interpersonal and communication skills, with the ability to effectively interact with customers, team members, and management.
Strong leadership abilities, including the capacity to motivate and inspire a team to deliver exceptional service.
Knowledge of food and beverage operations, including menu items, ingredients, and preparation methods.
Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail.
Flexibility to work evenings, weekends, and holidays as required.
Basic math skills for cash handling and inventory management.
Familiarity with health and safety regulations and practices.
Willingness to work and communicate as a team.