Lead Supervisor Souvla - 5.0 San Francisco, CA Job Details Full-time $21 an hour 12 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications Food service closing procedures Staff supervision Cash amount verification Maintaining an organized workspace Guest relations Food service opening procedures Bar safety compliance (food service) Team leadership Store closing procedures In-person customer service Store opening procedures Cash drawer securing Shift management Answering guest questions Mid-level Team training Organizational skills 1 year Managing food service teams Leadership Communication skills Age verification regulations Full Job Description

JOB TITLE

Lead Supervisor [FOH]

STATUS:

HOURLY / NON-EXEMPT REPORTS TO

GENERAL

MANAGER POSITION SUMMARY

The Lead Supervisor acts as the lead or main point of contact during service for any Front of House related matters, including tech or guest issues, until Team Leader or manager presence is required. They are responsible for all day-to-day, line-level FOH operations of a Souvla location, overseeing the shift, ensuring guest satisfaction. The Lead Supervisor contributes to guest service and satisfaction, food quality, and compliance. The Lead Supervisor will work alongside the Team Leader and the General Manager to ensure restaurant operations are met to the highest standard.

ESSENTIAL JOB FUNCTIONS

These job functions include but are not limited to the following duties, and are not listed in order of importance. Other duties may be assigned.

• Possess complete knowledge of Souvla's food and beverage menus
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly requesting proper identification and prohibiting service to minors and intoxicated persons
• Supervise all dining room staff during scheduled hours
• Ensure timely resolution to any service, operational and/or guest issues
• Ensure opening/closing duties are complete
• Ensure any cash tip amounts are recorded. Ensure the drawer amount is accurate and safely stored between shifts
• Check daily, weekly, and monthly sidework
• Assist in training of new FOH line-level personnel
• Uphold Souvla service standards all times
• Maintain an impeccable physical space - keep property up to Souvla's standard.
• Act as the lead or main point of contact during service for any FOH related matters, including tech or guest issues, until Team Leader or General Manager presence is required.

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1 year of restaurant experience.
• Souvla FOH position held for at least 3 months unless otherwise approved by Leadership.
• Excellent communication and organization skills.

Ability to interact professionally and diplomatically.

LANGUAGE SKILLS, PHYSICAL DEMANDS, & WORK CONDITIONS

Ability to read and interpret general menu modifications. Ability to effectively present information and respond to questions from managers, guests, and Souvla Leadership Team. The physical demands of a Lead Supervisor include being regularly required to stand, walk, sit, talk, or hear. Frequently it is required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The Lead Supervisor is occasionally required to stoop, kneel, crouch, or crawl. They must be able to lift and/or move up to 40 pounds, be able to work in a standing position for long periods of time and able to safely lift and easily maneuver plates, cases of water, beer, or wine, chairs, and dining room tables. The noise level in the work environment is usually moderate, but can be high when working at sites during the construction process.

COMMENTS

This job description is not an exclusive or exhaustive list of all job functions that a Lead Supervisor in this position may be asked to perform from time to time. This is not to be construed as an employment contract.

Job Type:

Full-time Pay:

$21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person