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Insomnia Cookies
Shift Leader
Career Insights for Restaurant / Food Service Supervisor
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Scorecard
Based on California data
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What they do
A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.
$48,057 / year median in California
+18% projected growth
Job Description
Shift Leader Insomnia Cookies sick time, employee discount United States, California, Santa Cruz May 26, 2026 As a Shift Leader at our NEW Santa Cruz, CA store located at 1010 Pacific Ave. STE C & D, Santa Cruz, CA 95060 , you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
SOME OUR SWEET SHIFT LEADER PERKS
- Starting off at $21.50/hr
- Paid vacation and sick time off
- Interactive training & mentorship
- Pet insurance for your furry loved ones
- Job stability with a rapidly growing and reputable company
- Achievable growth/promotion opportunities
- You get to work in a fun, exciting team environment
- Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
- Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
- Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
- Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
- Support and work alongside the Cookie Crew
- Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
- Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE
- At least 1 year of working experience in a customer service focused role
- Point of Sales systems experience
- Outstanding communication, time management, and people skills
- Outgoing/friendly/patient
- Detail focused and results-oriented
- Ability to lead-by-example and motivate others
- Ability to lift up to 40 lbs.
- Legally eligible to work in the United States
- Must be 18 years or older to be employed About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz.