Job Description
Deli OPUR Purgatory Resort - DURANGO, CO 81301 Apply Overview Salary Range $20.00 - $23.00
Hourly Position Type Seasonal Apply Description Deli OPUR General Purpose :
The Deli OPUR will oversee the day-to-day operations of theVillage Market and Deli, ensuring smooth and efficient functioning while delivering top-notch service to our guests. This role requires strong leadership skills, excellent organizational abilities, and a passion for the restaurant industry. Essential Duties/Responsibilities :
Operational Management:
Oversee daily restaurant operations, including opening and closing procedures. Ensure adherence to health, safety, and sanitation regulations. Monitor and manage inventory levels, ordering supplies, and minimizing waste. Staff Supervision and Development:
Recruit, train, and mentor restaurant staff, including servers, kitchen personnel, and support staff. Schedule and manage staff shifts, ensuring adequate coverage and efficient workflow. Conduct performance evaluations and provide constructive feedback. Customer Service Excellence:
Address and resolve customer complaints and concerns promptly and professionally. Ensure high standards of service and guest satisfaction. Implement strategies to enhance the overall dining experience. Financial Management:
Understand and manage budgets, including labor and operating expenses. Analyze financial reports to identify trends, control costs, and improve profitability. Implement sales strategies to achieve revenue goals. Compliance and Quality Control:
Maintain compliance with all local, state, and federal regulations. Conduct regular inspections to ensure food quality, cleanliness, and safety standards are met. Implement and oversee quality control measures to ensure consistent product and service standards. Marketing and Promotion:
Collaborate with the marketing team to develop and execute promotional campaigns and special events. Monitor and analyze market trends and customer preferences to drive business growth. Qualifications Knowledge, Skills & Abilities :
3+ years experience as a manager; previous shift lead or supervisory experience is required. Excellent knowledge of labor budgets, and how to write a schedule and manage labor to the budget. Strong leadership and communication skills. Ability to work in a fast-paced environment and handle high-pressure situations. Exceptional customer service skills and a friendly demeanor. Previous experience with inventory management including counts, entry, and management. Willingness to learn and become proficient at our point of sale system and online ordering system- Sysmanager. Flexible schedule, including availability on nights, weekends, and holidays. Education and Experience:
Education:
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Certifications:
Food safety and responsible alcohol service certifications Serv Safe and TIPS are required. Experience:
Minimum of 3-5 years of experience in restaurant management or a similar role. Leadership Experience:
Previous experience in a supervisory or lead role within the hospitality industry is highly desirable. Customer Service:
Strong background in providing exceptional customer service. Experience handling customer inquiries, complaints, and problem resolution is important. Operational Knowledge:
Experience with restaurant operations, including opening and closing procedures, cash handling, and inventory management. Team Management:
Experience in training, supervising, and motivating staff. Ability to manage a team effectively during busy shifts. Multi-Tasking:
Proven ability to handle multiple tasks simultaneously in a fast-paced environment. Preferred Skills and Attributes:
Communication Skills:
Excellent verbal and written communication skills for effective interaction with staff and customers. Organizational Skills:
Strong organizational and time management skills to ensure efficient shift operations. Attention to Detail:
Keen attention to detail to maintain high standards of service and compliance with health and safety regulations. Problem-Solving:
Ability to think quickly and solve problems efficiently, often under pressure. Flexibility:
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the restaurant's schedule. Team Player:
Ability to work collaboratively with others and foster a positive team environment. Summary:
A successful Deli OPUR combines a solid educational foundation with extensive hands-on experience in management and hospitality. They possess strong leadership qualities, excellent customer service skills, and the ability to manage operations smoothly during their shifts. This blend of education and experience ensures they can handle the dual responsibilities of managing the financial requirements and leading the team effectively. Working Environment/Physical Activities :
Working as a restaurant OPUR involves a variety of physical tasks and demands. Here are the typical physical requirements for this role: Standing for Long Periods:
Ability to stand for extended periods, often for the duration of the shift, which can be 6-8 hours or longer. Walking:
Frequent walking around the bar and restaurant area to serve customers, check on staff, and manage operations. Lifting and Carrying:
Ability to lift and carry heavy items, such as kegs, cases of liquor, beer, or wine, and boxes of supplies, often weighing up to 100 pounds. Carrying trays of drinks and food items to and from the bar and kitchen. Reaching and Bending:
Frequent reaching, bending, and stooping to access bottles, glassware, and other supplies stored on high and low shelves. Bending to clean the bar area and retrieve items from storage areas. Hand and Arm Dexterity:
Excellent hand-eye coordination and dexterity to mix drinks, garnish beverages, and handle glassware and bar tools. Frequent use of hands and arms for pouring, shaking, stirring, and serving drinks. Manual Dexterity:
Ability to handle small tools and utensils, such as bottle openers, corkscrews, and knives, with precision. Strength and Stamina:
Physical strength and stamina to handle the demands of a busy bar environment, including moving quickly and efficiently during peak hours. Visual Acuity:
Good vision to read labels, measure ingredients accurately, and monitor the bar area and customer needs. Hearing Ability:
Ability to hear and respond to customer orders, staff communications, and any potential issues in a noisy environment. Speech:
Clear speech to communicate effectively with customers and staff, especially in a noisy and busy atmosphere. Working Conditions:
Fast-Paced Environment:
Working in a high-energy, fast-paced environment, especially during peak hours, weekends, and special events. Variable Hours:
Flexibility to work variable hours, including evenings, weekends, and holidays. Potential Exposure to Hazardous Materials:
Handling and being around alcoholic beverages, cleaning supplies, and potentially broken glass. Temperature Variations:
Working in environments with varying temperatures, such as a warm kitchen area or a cooler storage rooms. Share job details to
