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Job Description
Team Captain / Shift Leader / Smoothie King Longmont Smoothie King - 3.5 Longmont, CO Job Details Part-time $16.20 - $22.00 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Food service closing procedures Retail customer service procedures Customer communication Staff supervision Team member evaluation Guest relations Food service opening procedures Managing teams in a customer support role Food service cleaning Store closing procedures Coaching Non-alcoholic beverage preparation Menu item upselling Store opening procedures Processing cash transactions Shift management Performance feedback (performance evaluation method) Mid-level Shelf stocking Team development Team training Leading team collaboration initiatives Retail store product knowledge Managing food service teams Suggestive selling Food safety Leadership Team motivation (leadership skill) Team building
Full Job Description Benefits:
Bonus based on performance Employee discounts Free uniforms Paid time off Team Captain | Shift Leader Smoothie King Longmont Part-time leadership role | Evenings and weekends required Smoothie King Longmont is looking for a dependable, purpose-driven Team Captain who can lead a shift, protect standards, and help build a stronger team. This is not a "show up, make smoothies, and leave" position. A Team Captain is responsible for helping the store run the right way when the owner or manager is not there. That means keeping the team focused, making sure guests are taken care of, solving problems in the moment, coaching teammates, keeping the store clean and stocked, and setting the tone for the shift. We are a veteran-owned, purpose-driven business built around helping people feel better, reach goals, and make healthier choices. Our Team Captains help turn that purpose into real action every day. What you will do Lead shifts with energy, urgency, and professionalism Set the tone for guest service, cleanliness, communication, and teamwork Greet guests, recommend products, support upselling, and make sure every guest feels welcomed Coach Team Members in the moment on customer service, product knowledge, cleaning, speed, and standards Hold teammates accountable to assigned tasks, side work, and closing or opening responsibilities Keep the store clean, stocked, organized, and ready for business throughout the shift Handle guest concerns calmly and professionally Support cash handling, food safety, inventory awareness, and operational procedures Communicate clearly with ownership and leadership about shift issues, supply needs, team concerns, and opportunities to improve Help train new Team Members and model the expectations we want others to follow Stay productive during slow periods and make sure the team does the same Leave the store better than you found it What we are looking for Proven reliability, strong attendance, and dependable transportation Previous food service, retail, restaurant, or leadership experience preferred Comfortable giving direction, redirecting teammates, and addressing problems respectfully Strong guest service instincts and confidence making recommendations Able to stay calm, organized, and productive during busy rushes Willing to clean, stock, prep, organize, and jump into any position when needed Able to accept feedback, give feedback, and hold yourself to a high standard Mature enough to lead without drama, favoritism, or needing constant supervision Availability for evenings, weekends, and occasional holidays This role is a strong fit for someone who Notices what needs to be done before being asked Understands that slow time is for cleaning, stocking, organizing, training, and improving the store Can lead peers without becoming controlling or negative Wants to earn more responsibility through performance and trust Takes pride in helping a team become better, not just doing their own part This role is not a fit for someone who Avoids difficult conversations Lets friends or teammates cut corners because it is easier Thinks leadership means telling people what to do without helping Is only focused on making smoothies and clocking out Needs an owner or manager watching in order to stay productive What you can earn Competitive hourly pay based on experience and demonstrated leadership ability Tips Opportunity for raises, more responsibility, and future advancement based on performance A leadership role in a growing, purpose-driven local business To be considered, please complete the application questions thoughtfully. We are looking for people who can earn trust, lead with maturity, and help protect the standards of our store.
