A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Performs a variety of patient escort, clerical and computer functions. Responsible, on a daily basis for monitoring the patient transport system, the work activities of employees and any staff working on assigned special projects. Assigns transport requests and transport related tasks to employees. Assists the Supervisor in monitoring the work activity and staffing levels on a daily basis and alerts the Supervisor of any potential discrepancies, bottlenecks or volume spikes. Maintains par levels of equipment and supplies. Assists the Supervisor in communicating information to employees. Assists the supervisor in providing training and operational orientation for all new staff members. Handles all work-related information in a confidential manner. Treats customers with courtesy and compassion and resolves conflicts as they arise. As necessary escorts patients to and from their destination during volume spikes.
EEO/AA/Disability/Veteran Responsibilities:
1. Assist the Supervisor in the day-to-day operations of the section including but not limited to the recording of work records, monitoring staff compliment, distribution of pagers/spectra link phones and data sheets. Monitors and coordinates staff breaks and lunch schedules and reports any variance to the Supervisor. Assigns transport related tasks during idle time. Runs employee mandatory training records (CBT) and sets aside time for the employee to complete them 2. Dispatches jobs utilizing the patient transport system, adjusting priorities as necessary to ensure data integrity and to provide optimum service response. Participates in the review of the daily DOR, provides feedback on variances and assists in developing a plan of action as appropriate. Identifies and corrects conflicts, delays, priority setting, staff discrepancies and system issues 3. Assists the Supervisor/Manager in training and guiding staff in the understanding and proper utilization of the computerized patient tracking system. Assists the supervisor/Manager in orientation of new employees and has input in staff performance appraisals. Routinely performs staff audits to ensure staff are following departmental SOPs 4. Assist the Supervisor/Manager in maintaining par levels of patient equipment including but not limited to Oxygen tanks, stretchers, wheelchairs, gloves, gowns and masks. Orders supplies as needed to maintain par levels in the department. Properly uses and maintains equipment including routinely and consistently checking equipment for cleanliness and safety. Assigns staff routinely to conduct equipment rounds, collecting abandoned equipment and maintains a clutter free and clean work environment 5. Exhibits a professional, courteous and positive demeanor at all times to the patient, staff and visitors while honoring the privacy of others. Responds professionally and timely to customer inquiry or concerns and reports all issues to the Supervisor. Adheres to both Hospital and Departmental policies of conduct including but not limited to proper dress code, phone etiquette, attendance/punctuality and display of the ID badge. 6. Attends lead meetings, staff meetings and all mandatory meetings scheduled by the Supervisor/Manager. Attends a minimal of 2 inservice/seminar for professional growth
Qualifications:
EDUCATION
High school graduate or educational equivalent. Associate Degree preferred. Support courses either at a college level or seminar and workshops that would provide a higher level of understanding of Customer Service and enhance communication skills will be considered.
EXPERIENCE
Two to three years general experience in Customer Service application and coordination of multiple tasks and responsibilities in a high volume, high demand, and service oriented department. Working knowledge of entry level computer skills preferred. Patient service experience preferred.
SPECIAL SKILLS
Data entry, enhances telephone skills. Ability to deal effectively and respectfully with patient, physicians, co-workers, hospital personnel and visitors. Should exhibit strong written and verbal communications, and workflow coordination skills. Must be able to demonstrate outstanding professional and courteous interactions with patients, customers, and staff. Also requires experience and skill in dealing effectively and professionally in all levels of administration. Must be able to work well with others and promoting a team attitude and mutual respect among peers.
PHYSICAL DEMAND
Special working conditions and physical activities: Must be able to lift 40 pounds and utilize proper body mechanics in moving and lifting of patients and equipment. Position requires extensive pushing, pulling, lifting and walking
Additional Information:
THIS POSITION IS COVERED BY THE TEAMSTERS COLLECTIVE BARGAINING AGREEMENT
