Shift Leader

Summary:

Looking for fun, high-energy Team Leader who wants to join a fun ice cream sandwich concept at Sawgrass Mills Mall! The Baked Bear at Sawgrass Mills Mall is growing and we couldn't be more excited to expand amazing team!

Duties and Responsibilities:

• Bakes cookies throughout the day, according to store procedures and as directed by management
• Operate oven according to operating procedures
• Take lead on delivery app order fulfillment and ensure all items ordered are prepared and packaged correctly.
• Ensures the store and employees are always compliant with all Health Regulations and Standards
• Open and Close the store, as needed
• Assist with training and coaching new employees
• Ensure Team Members are following all store policies and procedures
• Monitor POS to ensure Team Members are entering correct items during customer checkout.
• Monitor allergy situations and ensure all team members are following proper procedures. Verify team members are not serving customers food that contains an item they are allergic to.
• Ensure the front is running smoothly and facilitate effectively during rushes
• Resolve all issues within the store and notify management
• Greets customers in a courteous manner, as they enter the store
• Applies knowledge of the Baked Bear products and assists customers through the ordering process
• Takes orders and prepares menu items promptly, in accordance with customer requests.
• Applies knowledge of food handling requirements
• Operates the POS system and cash register properly with each transaction
• Responsible for keeping the counters and surrounding areas clean using proper cleaning procedures
• Adheres to all company policies in a professional and timely manner
• Assist General Manager and Bakery Manager, as needed
• Other duties, as assigned

Qualifications:

Maintain a valid ServSafe Food Protection Manager's Certification Passionate about customer service Professional, punctual, and demonstrate exceptional customer service and multi-tasking skills Trustworthy and ability to maintain confidential information Bubbly, outgoing personality and positive attitude Strong communication and listening skills Able to lift up to 50 pounds Ability to stand for extended period of time Ability to work long hours, weekends, and holidays Ability to work in a fast-paced environment and work well under pressure

Job Types:

Full-time, Part-time Pay:

$16.00 - $22.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Application Question(s): Please provide the best contact number to reach you?

Education:

High school or equivalent (Preferred)

Experience:

Food industry: 1 year (Preferred) Customer service: 1 year (Preferred)

Baking:

1 year (Preferred)

License/Certification:

ServSafe (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person