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Firehouse Subs

Restaurant Shift Leader

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Job Description

Overview We are seeking a dynamic and experienced Shift Manager to oversee daily operations in a fast-paced food service environment. The ideal candidate will possess strong leadership skills, extensive knowledge of food preparation, restaurant management, and customer service. This role offers an exciting opportunity to lead a team, ensure operational excellence, and deliver exceptional dining experiences across casual and fine dining settings. The Shift Manager will be responsible for supervising staff, managing inventory, maintaining food safety standards, and ensuring smooth shift transitions. Responsibilities Supervise and coordinate daily restaurant operations during assigned shifts to ensure efficiency and high-quality service. Lead staff training and development initiatives to promote team growth and improve service standards. Oversee food preparation, handling, and presentation to meet safety and quality standards. Manage POS systems such as Aloha POS and Micros POS for order processing, cash handling, and sales reconciliation. Control inventory levels, monitor stock usage, and coordinate with suppliers for timely replenishment. Ensure compliance with food safety regulations and sanitation procedures across all areas of the restaurant. Handle customer inquiries, resolve complaints promptly, and ensure guest satisfaction. Assist in budgeting, labor scheduling, and overall restaurant management tasks to optimize operational performance. Conduct interviews and participate in hiring processes to build a competent team. Monitor shift performance metrics and implement corrective actions as needed to meet business goals. Skills Proven experience in food service management or restaurant management roles with supervising experience. Strong knowledge of food preparation techniques, kitchen management, and food safety standards. Familiarity with POS systems including Aloha POS and Micros POS; cash handling expertise required. Excellent leadership skills with the ability to train, motivate, and develop staff effectively. Exceptional customer service skills with a focus on hospitality excellence. Ability to manage inventory control, budgeting, and operational procedures efficiently. Experience in managing quick service & fast food restaurants or casual dining establishments preferred. Strong organizational skills with the ability to oversee multiple responsibilities simultaneously. Leadership qualities including problem-solving, decision-making, and effective communication skills. This position is integral to delivering outstanding guest experiences while maintaining operational excellence within our restaurant environment. We seek motivated professionals eager to lead teams and uphold high standards of food quality and customer satisfaction.
Job Types:
Full-time, Part-time Pay:
From $12.00 per hour
Benefits:
Employee discount Flexible schedule Paid training
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Professional Development
  • Dental Insurance
  • Discounts/Reimbursements