What You'll Do:

Lead and direct team members during assigned evening and closing shifts. Assign positions and adjust workflow based on business needs. Work alongside the team in every restaurant position including front counter, drive-thru, grill, chill, food preparation, stocking, cleaning, and closing duties. Deliver exceptional guest service while maintaining quality, speed of service, cleanliness, and food safety standards. Coach, motivate, and support team members while creating a positive and accountable work environment. Complete customer transactions accurately and follow all cash-handling procedures. Monitor product quality, restaurant standards, and employee productivity throughout the shift. Complete opening/closing responsibilities, shift paperwork, checklists, and communicate important information to management. Follow and help enforce the Shift Leader Manual, Employee Handbook, Standard Operating Procedures (SOPs), company policies, and food safety standards. Report maintenance concerns, safety hazards, customer concerns, employee concerns, and unusual situations to management. Perform other duties, responsibilities, and special projects as assigned by upper management or ownership. Shift Leaders are expected to demonstrate flexibility, adaptability, and a willingness to assist wherever needed to support restaurant operations, team success, and an exceptional guest experience.

Qualifications & Requirements:

Previous restaurant, retail, hospitality, or leadership experience is preferred but not required. We will train the right candidate. Strong leadership, communication, and customer service skills. Dependable attendance, punctuality, and a strong work ethic. Must have a dependable transportation plan and be able to consistently arrive on time for scheduled shifts. Reliability and attendance are essential functions of this position. Ability to multitask, prioritize, and remain calm in a fast-paced environment. Willingness to learn and perform every position within the restaurant. Availability to work evenings, weekends, holidays, and closing shifts as business needs require. Ability to stand for extended periods and frequently lift up to 50 pounds. Willingness to complete required company training and food safety certifications.

What Success Looks Like:

Takes ownership of the restaurant while on duty. Leads by example and willingly jumps in wherever needed. Holds themselves and others accountable with professionalism and respect. Creates a positive, productive, and team-oriented work environment. Communicates clearly with guests, coworkers, and management. Solves problems proactively and supports continuous improvement. Leaves the restaurant better than they found it.

Benefits:

Competitive pay based on experience. Full-time and part-time opportunities. Flexible scheduling Employee food and ice cream discounts. Eligible employees may purchase meals and approved food items through convenient payroll deduction in accordance with company policy. Paid on-the-job training. Leadership development and advancement opportunities. Cross-training in multiple restaurant positions. Supportive, fun, team-oriented work environment. Why Dairy Queen? We believe in creating smiles, memorable experiences, and a workplace where people enjoy coming to work. Our Shift Leaders play a key role in developing our team, delivering outstanding guest service, and helping our restaurants succeed every day. We are not fast food—we are Fan Food! Apply today and become part of a team where smiles and memories are always in the making. Equal Opportunity Employer - We are committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, performance, and business needs.

Job Types:

Full-time, Part-time Pay:

From $14.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): What is your availability to work? Can you work Days? Nights until close? Weekends? Briefly summarize your work history and education. How do you plan to get to and from your shifts? Why do you want to work at DQ? What skill(s) do you believe you posses that would make you an asset to our team? Why are you leaving your present job? OR Why did you leave your last job?

Education:

High school or equivalent (Preferred)

Work Location:

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