Restaurant Supervisor

WE AREThe Chatham Inn, Cape Cod s only Relais & Chateaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Chateaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world.

Cuv e Bistro at The Chatham Inn is evolving into a relaxed, approachable coastal bistro with Mediterranean and French influences. We are moving away from a traditional fine-dining model toward something more vibrant, welcoming, and community-driven while maintaining the polish and standards expected of a Relais & Ch teaux and Forbes-recognized property.

OUR CULTURE

| Individual Distinction, Collective SoulAt Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

A day in the life...The Restaurant Supervisor at Cuvee Bistro plays a critical role in delivering a refined, approachable coastal dining experience aligned with Relais & Ch teaux and Forbes service standards. This is a hands-on, floor-based leadership position responsible for ensuring seamless daily operations, exceptional guest experiences, and strong team execution.

This role requires an individual who leads by example, maintains a strong presence on the floor, and supports both front- and back-of-house teams in delivering consistent, high-level hospitality.

Key Responsibilities:

Guest Experience & Service ExecutionLead daily service with a constant presence on the floorEnsure all guests are greeted, engaged, and recognized in a timely and professional mannerMonitor pacing, table maintenance, and overall service flowResolve guest concerns promptly and professionallyTeam Leadership & DevelopmentSupervise, coach, and support servers, bartenders, hosts, and support staffReinforce service standards, appearance, and professionalismAssist with onboarding and ongoing training of team membersHold team members accountable for attendance, punctuality, and performanceOperational ExecutionOversee opening and closing proceduresEnsure proper staffing levels and coverage throughout serviceCoordinate with the kitchen to maintain communication and execution standardsSupport POS (Toast) operations, including troubleshooting and accuracyFinancial & Performance AwarenessSupport initiatives to drive revenue, including wine and beverage salesMonitor check averages and encourage upselling through proper service techniquesMaintain awareness of labor productivity and efficiencyStandards & ComplianceEnsure adherence to Noble House, Forbes, and Relais & Ch teaux service standardsMaintain cleanliness, organization, and safety across all areasSupport compliance with Massachusetts labor laws and company policiesYou own this if you have 2-4 years of experience in a restaurant leadership or supervisory roleExperience in upscale, boutique hotel or fine dining environments preferredStrong knowledge of food, wine, and beverage serviceExcellent communication and leadership skillsAbility to remain calm and solution-oriented in a fast-paced environmentFlexible schedule, including weekends and holidaysWe ve got you covered At The Chatham Inn, we are proud to offer our team members the best perks and benefits.

State Health Insurance; Company Dental and Vision; and 401K - Contribution and MatchingOn Demand Pay- your pay before paydayTeam Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.