Ice Cream Shop - Shift Lead! Near Boston College

Ice Cream Shop - Shift Lead! Near Boston College New City Microcreamery - 2.6 Chestnut Hill, MA Job Details Full-time $16 - $26 an hour 1 day ago Qualifications Retail sales transactions Guest relations Financial transaction processing Restaurant management Slack Processing cash transactions Shift management Managing hospitality teams Communication platforms Store opening/closing procedures Staff training Mentoring Deposits Leadership Communication skills Entry level Full Job Description Here at New City Microcreamery , we feel that above all else, it's the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City and we're looking for an aspiring leader to join our team full-time year-round as a Shift Lead. As we grow and expand into new locations, this could be where your growth story begins! What You'll Be Doing... As a Shift Lead, you'll play a key role in daily operations and guest experience by: Leading Front of House operations and setting the tone on shift Opening and closing the shop Handling transactions, cash, and deposits Training, mentoring, and supporting scoopers Making waffle cones and keeping the shop looking its best Creating welcoming, memorable experiences for every guest Upholding company standards, protecting assets, and supporting profitability Confidently upselling and adding value to the guest experience What We're Looking For... Experience in a fast-paced, high-volume environment Strong leadership, training, and communication skills The ability to stay organized and detail-oriented Comfort using systems like Restaurant365, Toast, and Slack (training will be provided)

Schedule:

20-30 hours/week (3-4 shifts, weekends and night time availability required)

Pay:

$16 per hour + tips (typically an additional $6-$10 per hour) Love people, leadership, and great ice cream? Apply today and grow with New City Microcreamery!

REQUIREMENTS

Must have reliable transportation Ability to work a flexible schedule, including nights & weekends Why us? Our ice cream is legendary , our vibe is family-friendly yet oh-so-trendy , and our atmosphere? Unbeatable . We're not just an Elite Restaurant Group ; we're creators of exceptional experiences . Our mission? Crafting an environment where guests feel at home and team members flourish.