Restaurant Shift Leader Frankie & Johnnie's Pizzeria Springfield, MA Job Details Full-time $18 - $22 an hour 9 hours ago Benefits Paid training Health insurance Employee discount Flexible schedule Qualifications Customer communication Teamwork Food service customer order management Quick service & fast food restaurant experience Basic math In-person customer service Cooking Processing cash transactions Hospitality industry experience Organizational skills POS systems Full Job Description Job Summary We are seeking an energetic and motivated Restaurant Shift Leader to oversee daily restaurant operations, ensuring exceptional customer service and smooth workflow during each shift. As a key team member, you will lead staff, manage food preparation and safety standards, and uphold the restaurant's commitment to quality and efficiency. This role offers an exciting opportunity to develop leadership skills while maintaining a vibrant, fast-paced environment. The ideal candidate will thrive in a dynamic setting, demonstrate strong management abilities, and possess a passion for delivering outstanding hospitality experiences. Responsibilities Supervise restaurant operations during assigned shifts, ensuring adherence to company policies, food safety standards, and quality control procedures Lead and motivate team members through effective staff training, coaching, and performance management Oversee food preparation processes, ensuring consistency in taste, presentation, and safety protocols Manage POS systems Toast for accurate order processing and cash handling Handle customer inquiries, resolve complaints promptly, and ensure a welcoming atmosphere for all guests Assist with kitchen management tasks including food production and maintaining cleanliness standards Support shift management by scheduling staff and managing labor costs. Qualifications Proven experience in quick service or fast food restaurant environments with a strong background in food preparation and customer service Previous supervisory or managerial experience in hospitality or restaurant management roles Familiarity with POS systems; cash handling expertise required Knowledge of food safety regulations and food handling procedures Ability to lead teams effectively while maintaining high standards of hospitality and teamwork Strong organizational skills with the ability to manage multiple priorities during busy shifts Basic math skills for inventory control and budgeting Excellent communication skills for staff training, team leadership, and customer interactions Join us as a Restaurant Shift Leader to inspire your team, elevate guest experiences, and grow your leadership capabilities in an energetic dining environment!

Pay:

$18.00 - $22.00 per hour

Benefits:

Employee discount Flexible schedule Health insurance Paid training

Work Location:

In person