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Team Lead
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FileImport - Armada LTD
Potomac, MD (In Person)
Full-Time
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Job Description
Team Lead
Manage a team of Specialists who will either be located onsite or remote depending on assignment.
The Team Lead will oversee critical aspects of intake, suitability, and badging operations, including VIP support services, ensuring to maintain clear and timely communication with VIP customers, including updates, escalations, and proactive notifications, and when necessary, quickly and efficiently addressing issues to be escalated to Federal Leads.
Ensure daily operations run efficiently and smoothly.
The Team Lead will contribute significantly to training efforts, developing comprehensive materials on the intake, suitability, and badging services functions in compliance with current policies.
Provide weekly performance evaluation reports to federal leads.
Build rapport with internal staff, as it enhances operations and facilitates seamless information flow.
The Team Lead will determine project objectives and priorities to establish effective plans to handle influxes of work and challenging cases while communicating changes and recommending solutions for ad hoc issues and conflicts.
Demonstrate consistent commitment to providing outstanding service and exceeding organizational goals.
The Team Lead will address personnel performance issues to ensure timely changes are made so that program tasks, goals, and objectives can be met effectively and efficiently.
Conduct and facilitate meetings to discuss work projects and process improvements.
Analyze and evaluate the effectiveness of established policies and procedures. a data-driven approach to enable informed decision-making and the continuous improvement of ISBS operations.
The Team Lead will implement improvements to processes, policies, and procedures.
Ensure that key activities are understood and executed in a timely and correct manner.
Be able to indicate, identify, and report errors to Federal Leads within 3 days of initial awareness.
The Team Lead will ensure team members are meeting the metrics based on the specific position ...For full information see follow application link. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Type:
Full TimeLocation:
Rockville, MD (National Capital Region)Overtime Exempt:
YesReports to:ARMADA HQSecurity Clearance Required:
Tier 5 Public TrustActual place of performance is to be determined by the Government; however, work is anticipated to be performed within the National Capital Region (NCR).•CONTINGENT UPON AWARD
•ARMADA is seeking an experienced Team Lead to support the Department of Health and Human Services (HHS), Program Support Center (PSC), Real Estate, Logistics, and Operations (RLO), Intake, Suitability, and Badging Services (ISBS). This position provides leadership and oversight of a team supporting personnel security, suitability, and badging operations while ensuring program objectives, customer service standards, and performance metrics are achieved.Duties & Responsibilities:
The Team Lead serves as the primary point of contact for assigned staff, providing guidance, operational oversight, training support, and continuous process improvement in support of a mission-critical federal program.Manage a team of Specialists who will either be located onsite or remote depending on assignment.
The Team Lead will oversee critical aspects of intake, suitability, and badging operations, including VIP support services, ensuring to maintain clear and timely communication with VIP customers, including updates, escalations, and proactive notifications, and when necessary, quickly and efficiently addressing issues to be escalated to Federal Leads.
Ensure daily operations run efficiently and smoothly.
The Team Lead will contribute significantly to training efforts, developing comprehensive materials on the intake, suitability, and badging services functions in compliance with current policies.
Provide weekly performance evaluation reports to federal leads.
Build rapport with internal staff, as it enhances operations and facilitates seamless information flow.
The Team Lead will determine project objectives and priorities to establish effective plans to handle influxes of work and challenging cases while communicating changes and recommending solutions for ad hoc issues and conflicts.
Demonstrate consistent commitment to providing outstanding service and exceeding organizational goals.
The Team Lead will address personnel performance issues to ensure timely changes are made so that program tasks, goals, and objectives can be met effectively and efficiently.
Conduct and facilitate meetings to discuss work projects and process improvements.
Analyze and evaluate the effectiveness of established policies and procedures. a data-driven approach to enable informed decision-making and the continuous improvement of ISBS operations.
The Team Lead will implement improvements to processes, policies, and procedures.
Ensure that key activities are understood and executed in a timely and correct manner.
Be able to indicate, identify, and report errors to Federal Leads within 3 days of initial awareness.
The Team Lead will ensure team members are meeting the metrics based on the specific position ...For full information see follow application link. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.