Gallery Supervisor - Breakfast & Banquets Hyatt Place Grand Rapids/Downtown - 3.0 Grand Rapids, MI Job Details Full-time $21 - $22 an hour 3 hours ago Benefits 401(k) Paid time off Employee discount Flexible schedule Qualifications Teamwork Operations management Team development Attention to detail Time management Full Job Description Job Overview We are seeking an energetic and detail-oriented Gallery Supervisor to lead our Breakfast and Banquets operations. The Gallery Supervisor - Breakfast & Banquets is responsible for overseeing daily breakfast operations and supporting the successful execution of hotel banquet and catering events. This position provides hands-on leadership to the Food & Beverage team while ensuring exceptional guest service, consistent Hyatt brand standards, food quality, proper staffing, and compliance with food safety requirements. The ideal candidate is an organized, energetic, and guest-focused leader who enjoys working in a fast-paced hospitality environment and can effectively manage both daily breakfast operations and banquet functions. Key ResponsibilitiesBreakfast Operations Oversee daily breakfast operations and ensure Hyatt brand standards are consistently maintained. Ensure appropriate staffing levels for breakfast service based on occupancy, business levels, and operational needs. Train and onboard all new breakfast associates. Provide ongoing coaching, training, and development to Food & Beverage team members. Monitor food presentation, quality, freshness, and overall guest satisfaction. Oversee breakfast food ordering, preparation, presentation, replenishment, and service delivery. Ensure the breakfast area is clean, organized, properly stocked, and guest-ready throughout service. Monitor guest feedback and address breakfast-related concerns promptly and professionally. Ensure proper opening, service, and closing procedures are followed. Lead by example and maintain a positive, professional presence with both guests and associates. Inventory & Ordering Complete inventory and ordering for breakfast and banquet food items. Complete Gordon Food Service inventory and orders by noon every Monday and Thursday. Monitor inventory levels and ensure adequate product is available for breakfast and scheduled events. Identify opportunities to reduce food waste, overproduction, and unnecessary product usage. Submit requests for china, smallware, banquet equipment, and other operational supplies. Complete monthly breakfast food inventory by the 1st of each month. Verify deliveries for accuracy, quality, quantity, and proper storage. Assist with maintaining accurate inventory records and communicating discrepancies to management. Ensure products are properly stored, labeled, dated, and rotated. Banquet Operations Supervise breakfast and banquet events from setup through teardown. Confirm adequate staffing levels for all assigned banquet functions. Review and ensure proper execution of Banquet Event Orders (BEOs). Ensure banquet setups meet event specifications, hotel standards, and guest expectations. Train associates on banquet setup, service execution, guest interaction, and teardown procedures. Ensure allocation forms and consumption sheets are completed accurately. Maintain and update catering recipe cards and banquet order guides. Partner with the Sales & Events Manager on catering menu updates and operational changes. Communicate event details and expectations clearly to Food & Beverage associates. Monitor banquet food presentation, service quality, timing, cleanliness, and guest satisfaction. Address banquet issues in real time and communicate unresolved concerns to the appropriate manager. Food Safety, Cleanliness & FIFO Conduct daily kitchen and Food & Beverage area inspections. Ensure cleanliness and sanitation standards are consistently maintained. Verify required food and equipment temperature logs are completed accurately and on time. Monitor proper FIFO (First In, First Out) practices throughout storage areas.

Inspect refrigerators and freezers for:

Proper product rotation Expiration dates Product labeling and storage Food waste FIFO compliance Ensure food is stored safely and according to applicable food safety standards. Immediately address sanitation, food safety, or cleanliness concerns. Ensure kitchen, breakfast, banquet, and storage areas remain clean, organized, and operational. Team Leadership & Development Lead and supervise Breakfast and Banquets associates during assigned shifts and events. Train new associates on departmental procedures, service expectations, food safety, and Hyatt brand standards. Provide ongoing coaching and development opportunities. Cross-train associates to support both breakfast and banquet operations. Reinforce attendance, appearance, service, cleanliness, and performance expectations. Recognize strong performance and provide constructive coaching when standards are not met. Promote teamwork and maintain a positive work environment. Communication & Operational Support Communicate unresolved operational issues through shift pass-on logs. Maintain clear communication with Food & Beverage leadership and other hotel departments. Partner with the Sales & Events Manager regarding banquet requirements, menus, staffing, and event execution. Communicate inventory shortages, equipment needs, staffing concerns, and maintenance issues promptly. Assist with delivery verification and inventory accuracy. Support other Food & Beverage operations as needed to ensure smooth hotel operations. Shared Operational Responsibilities Maintain food safety, temperature log, cleanliness, sanitation, and FIFO standards. Assist with inventory accuracy and product rotation. Verify deliveries and report discrepancies. Cross-train associates between breakfast and banquet functions. Reinforce Hyatt brand standards and service expectations. Maintain accurate operational documentation. Support a clean, safe, organized, and welcoming environment for guests and associates. Qualifications Previous hotel, hospitality, restaurant, catering, or Food & Beverage experience preferred. Previous supervisory or leadership experience preferred. Strong guest service and communication skills. Ability to lead and motivate a team in a fast-paced environment. Strong organizational and time-management skills. Ability to manage multiple priorities while maintaining attention to detail. Knowledge of food safety, sanitation, inventory control, and FIFO practices. Ability to work early morning breakfast shifts, weekends, and holidays as needed. Food safety certification such as ServSafe is preferred or may be required based on applicable regulations. Previous banquet or catering experience is a plus. Physical & Work Requirements Ability to stand and walk for extended periods. Ability to lift, carry, push, and pull supplies and equipment used in breakfast and banquet operations. Ability to work in a fast-paced environment. Ability to work early mornings, weekends, holidays, and varying schedules based on hotel occupancy and event needs. Ability to safely handle food, kitchen equipment, banquet equipment, and supplies.

Pay:

$21.00 - $22.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

401(k) Employee discount Flexible schedule Paid time off

Work Location:

In person