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Old Chicago Pizza and Taproom

Shift Supervisor

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 2 weeks ago

Location: Duluth, MN (Onsite)

Last Updated: 6 days ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Restaurant / Food Service Supervisor

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Based on Minnesota data

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What they do

A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.

$39,060 / year median in Minnesota

+3% projected growth

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Job Description

POSITION TITLE

Shift Supervisor PURPOSE:

To oversee the operations of the restaurant during assigned and designated periods. To ensure high standards of Speed of Service, Guest Engagement and Profitability while strictly adhering to the policies and procedures of Old Chicago Pizza & Taproom.

ESSENTIAL DUTIES

Supervise restaurant in the absence of an assistant or General Manager. Strictly follow company Cash Handling Policies & Procedures expectations. Complete opening and closing duties utilizing the Opening & Closing Operational Checklists. Execute Manager Travel Path 4-6 times per hour during peak hours of operation. Engage Guests through effective table visits and relationship building. Promptly and professionally handle Guest issues/complaints using the 3 A's of Guest Recovery. Effective on Expo; ability to monitor food and beverage quality standards. Hold team members accountable to our company standards. Communicate all team member issues/complaints to management team through manager communication log or one-on-one. Follow and understand company policies and procedures at all times.

OTHER DUTIES

Maintain performance standards and motivate team through positive role modeling and leadership. Required to make appropriate decisions in a fast-paced environment. Practice responsible alcohol service standards and enforce local and state liquor laws. Practice safe food handling procedures and enforce safety procedures in restaurant. Other duties as assigned by management.

ESSENTIAL PHYSICAL REQUIREMENTS

100% Walk and stand. 90% Engage Guests and coach team members. 50% Perform basic operations in back office systems: Crunchtime & Toast 25% Reach, bend, stoop, wipe, and lift up to 50 pounds.

ESSENTIAL TRAINING REQUIREMENTS

Successful completion of the FOH Shift Supervisor Program, and FOH Supervisor Taproom validations.

QUALIFICATIONS

Must be 18 years old to serve alcohol or as state regulations dictate. Team members are held accountable for all duties of this job.

Note:

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.