Store Shift Lead

Job Description:

Assists the manager with finishing tasks in all departments. In addition, assists with marketing, working events, opening/closing the store, team member and/or guest issues with a focus on customer retention. Teamwork and exceeding guest expectations are top priorities at the store. Our stores operate 7 days a week. Weekdays & weekends with open availability with ability to open or close. This is a year round position, not seasonal.

Characteristics:

Reliable Independent worker Excellent customer service Sense of urgency Efficient time management Accountable Leadership qualities Positive attitude Responsibilities Include but not limited to: Uphold Nothing Bundt Cakes' image, brand and culture Maintain the safety and security of the store and the team Create and maintain a positive work environment Help store departments

• frosting and guest service representatives to ensure product and service is meeting or exceeding NbC standards Work between departments to make sure everything is running smooth and that customers wait time is meeting or exceeding standards Assist in training new employees Open/close store
• key holder Reconcile cash drawers and daily reports Banking deposits and stocking cash drawers with change Assist with daily and monthly inventory Assist with holiday preparation: Store for peak/holiday times to ensure enough is product is allocated, crafted & prep-work is completed.

Ensure bakery is clean and organized for both Be involved in resolving customer needs and/or complaints Including Credit process, voids, refunds, emailing receipts, etc. Evaluate performance and accountability of team Ensure all same-day and next-day orders are complete and completed accurately (this includes crafting orders)

• this includes fulfilling a shift position in Store Assist in additional tasks listed but not limited to: marketing, events, deliveries, and weddings 30
• 40 hours per week
• Must be flexible in scheduling and adhere to blackout dates

Requirements:

2-3 + years of customer service experience Microsoft Word/Excel experience preferred but not required Valid driver's license 18+

Years Old Compensation/Benefits:

Woman owned family store Starting pay negotiable Great hours Growth opportunities Store discount Paid training

Job Type:

Part-time Pay:

$15.00

• $18.

00 per hour

Benefits:

Employee discount Flexible schedule Paid training Application Question(s): Are you able to lift/carry up to 50lbs?

Education:

High school or equivalent (Required)

Language:

English (Required) Ability to

Commute:

Eagan, MN 55122 (Required)

Work Location:

In person