Director of Operation

Director of Operation Woodbury, MN Job Details Full-time $22 - $25 an hour 14 hours ago Benefits Health insurance 401(k) Paid time off 401(k) matching Employee discount Opportunities for advancement Qualifications Cash flow management Strategic management Food safety management Quality assurance within food and beverage industry Operations management Inventory management Event coordination Staff scheduling Safety standards in production Improving operational efficiency Team development Kitchen cost control Team management Performance Improvement (PI) Cash management Food ordering Senior level Communication skills Staffing management Marketing Food service management Staff development

Analytics Full Job Description Benefits:

401(k) Employee discounts Health insurance Paid time off Training & development

Job Summary:

The Director of Operation at Chick-fil-A Woodbury is responsible for overseeing operational efficiency and driving continuous improvement within the business. This individual will guide and develop a high-performing team, ensuring alignment with organizational goals and vision. The role requires strategic leadership, with a focus on performance metrics, systems optimization, and employee development. The Director of Operations will report directly to the General Manager.

Key Responsibilities:

Lead weekly team huddles and reporting sessions to track and achieve scorecard goals. Oversee the day-to-day operations, including but not limited to: Attendance management (e.g., call-outs and time punch issues) Drive-thru performance and analytics Cash flow management Labor and productivity optimization Kitchen operations, staffing, and food safety Coordinate marketing events and evaluate their impact on operations. Manage scheduling and inventory ordering processes. Maintain and monitor Personal Development Plans for team members. Ensure adherence to safety, food safety, and quality standards. Maintain top-tier customer experience metrics (CEMs) and monitor daily performance updates. Collaborate effectively with the General Manager to communicate business health and implement improvements.

Expected Results:

Achieve top 20% performance in CEM scores. Maintain Drive-thru stats with a minimum of 80% SOS. Achieve an overall satisfaction score greater than 80%. Ensure labor costs are between 21.5%-23% with productivity of $88-$93/hr. Stay within the top 33% for labor hours.

Desired Characteristics:

Drive and ownership mentality Self-motivation and initiative Strong servant leadership approach Effective communication and follow-through

Benefits:

Health Benefits (Full-time) 401k Retirement Plan + Employer Match Paid Time Off (Full-Time) Sundays Off Positive Work Environment Food Discounts Scholarship Opportunities Career advancement opportunities through the Leadership Development Program