GSMR Food & Beverage Supervisor

Division/Department:

Food and Beverage Job Title:

Food & Beverage Supervisor Reports To:

Food and Beverage Management Type of position: Non-Exempt /

Hourly Employee Classification:

Seasonal Location:

Bryson City, NC Compensation:

$15-18

Job Summary:

The Food and Beverage Supervisor's primary responsibility is to support the Front of House Supervisor. The Food and Beverage Supervisor is responsible for assisting with day-to-day duties, responsibilities, and activities of the Front of House employees which include servers, attendants, and square running concession staff at various locations.

Essential Duties and Responsibilities:

Act as a liaison between the food and beverage employees and management. Participates in training all Front of House staff. Periodically perform audits of employee processes including taking orders, mixing drinks, cash handling, counting down drawers, cleaning, route narration, and customer service. Managing and resolving customer service requests/complaints. Promote a positive work environment and aid in daily productivity. Provide clear and professional communication and direction to employees to ensure guest satisfaction. Ensure that the quality of service meets or exceeds expectations set by the department manager. Advise FOH Supervisor with any employee performance issues and offer your input on coaching, disciplinary and/or corrective actions. Consistently provide verbal and written feedback to the FOH Supervisor to identify any problems, concerns, and opportunities for improvement. Ensure all on-board stock, i.e. beer and wine refrigerators, are stored properly while practicing FIFO and proper rotation. Ensure cleanliness and sanitation procedures are being met by planning and executing daily and weekly cleaning projects. Acknowledge and provide an appreciation for employees who consistently go above and beyond the expectation of their daily duties and requirements. Assist with cash handling, daily deposits, ordering, Square POS system, and inventory. Assist in inventory and cost control; help control waste. Assures compliance with all federal, state, and local food sanitation regulations. Ensure opening and closing duties are completed efficiently and thoroughly. Participate and assist employees in daily, weekly, and monthly training and safety briefings to ensure up-to-date knowledge. Responsible for following daily closing procedures to ensure security of buildings. Other duties as requested by management.

Work Environment:

Work on and off the train in varied terrain in all weather during both daylight and dark hours.

Demonstrate good balance/equilibrium:

walk on moving trains, graveled, uneven, and/or sloped surfaces that may be wet/slippery while carrying supplies. Utilize and operate general office equipment, Square POS system, and equipment including but not limited to Wi-Fi devices, golf cart, PA system, cash register, Word, Excel, Email, two-way radio, and printer/copier/scanner. Varied schedules throughout the year dictated by train schedule and departmental need. Works directly with the public.

Education, Skill, and Work Experience Requirements:

Must be able to communicate effectively in both written and spoken English, possessing good leadership and interpersonal skills with a proven ability to manage people. Must be able to delegate duties and follow up to ensure completion. Must have at least 6 months of proven supervisory experience; preference is given for experience in Hospitality and/or Food and Beverage. Must have knowledge of food, preparation, and trends. Must have an understanding of federal, state, and local food sanitation regulations. Must have knowledge of wine, liquor, and beer, with the ability to bartend. Must have an understanding of the State of North Carolina Alcoholic Beverage Commission's Responsible Alcohol Seller Program (RASP). Current certification is preferred. Must have accurate cash handling, credit card (PCI/security), and POS knowledge. SERV Safe certified or the ability to achieve in 90 days. Flexible work schedules including nights, weekends, and holidays. Must have the ability to uphold consistent standards and accountability. Must possess organizational skills with the ability to multitask while prioritizing workload with a practical, flexible, and innovative approach to work. Must have a valid Driver's License. Ability to pass pre-employment DMV check, background check, and a Fit for Duty physical evaluation. Ability to pull, push, or carry a minimum of 50 lbs.