Restaurant Shift Leader Firehouse Subs - 3.4 Fayetteville, NC Job Details Full-time $12.00 - $13.50 an hour 1 day ago Benefits Paid training Employee discount Flexible schedule Qualifications Customer communication Cash amount verification Operations management Basic math Shift management High school diploma or GED Cash register operations Manual handling Full Job Description

JOB SUMMARY

The Shift Leader oversees daily restaurant operations during assigned shifts. This role helps ensure a positive guest experience, supports team performance, maintains food safety standards, and assists management with operational tasks.

DUTIES:

Lead and supervise team members during shifts. Ensure excellent customer service and promptly resolve guest concerns. Open and close the restaurant according to company procedures. Assign tasks and delegate responsibilities to staff. Monitor food quality, cleanliness, and service standards. Train, coach, and support new and existing employees. Maintain compliance with health, safety, and sanitation regulations. Handle card and cash transactions and register balancing as required. Monitor inventory levels and report shortages. Ensure team members follow company policies and procedures. Step into various roles as needed, including but not limited to cashier, prep work, dishwasher, sandwich line etc.

REQUIREMENTS

High school diploma. Previous restaurant, hospitality, or customer service experience. Strong communication and interpersonal skills. Basic math and cash handling skills. Flexible availability, including evenings, weekends and holidays. Ability to stand for extended periods. Ability to lift 30 - 50 pounds. Frequent walking, bending and reaching.

Pay:

$12.00 - $13.50 per hour

Benefits:

Employee discount Flexible schedule Paid training People with a criminal record are encouraged to apply

Work Location:

In person