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Jersey Mike's Subs

Jersey Mikes Shift Leader

Career Insights for Restaurant / Food Service Supervisor

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Scorecard

Based on North Carolina data

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What they do

A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.

$37,067 / year median in North Carolina

+12% projected growth

Explore Career

Job Description

We are looking for a dependable and motivated Shift Leader who is interested in growing with our company. You'll be joining a successful franchise group with more than 120 locations—and we're continuing to grow! Shift Leaders help oversee daily operations and guide the team throughout their assigned shifts. This position plays an important role in providing excellent customer service, maintaining a clean and organized restaurant, and ensuring employees perform their responsibilities properly and efficiently. The ideal candidate leads by example, works with integrity, and brings an enthusiastic, friendly, and positive attitude to every shift.

Requirements:

Must be at least 18 years old Flexible availability, including opening, closing, and weekend shifts Reliable transportation Ability to handle fast-paced and high-stress situations Ability to organize and prioritize tasks with minimal supervision Strong communication and leadership skills Willingness to accept feedback and continue developing Previous restaurant or leadership experience is preferred

Responsibilities:

Lead the team and oversee operations during assigned shifts Provide excellent customer service with a goal of 100% customer satisfaction Model and enforce operational, customer service, and uniform standards Build trust with employees and create a positive atmosphere of teamwork Ensure opening, closing, shift, and cleaning checklists are completed Assist with food preparation planning and follow production tools Help reduce food waste by following prep schedules and proper procedures Maintain a clean, organized, and safe restaurant Support the training and development of new and existing employees Follow all cash-handling procedures, including accurate tip entry, deposits, and daily cash logs Help maintain proper shift coverage and communicate any operational concerns to management Complete all required training and certifications

Compensation:

The listed pay range includes base hourly pay plus estimated credit card tips. Credit card tips typically add approximately $3-$4 per hour but are variable and not guaranteed. Shift Leaders also have opportunities for additional pay increases as they complete training, certifications, and performance evaluations.

Pay:

$15.00 - $18.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person

Benefits

  • Flexible Work Schedules
  • Dental Insurance
  • Discounts/Reimbursements