The Floor Manager is responsible for overseeing daily dining-room operations, supervising service staff, and ensuring an excellent guest experience. This role involves coordinating shifts, maintaining service standards, managing customer concerns, and working closely with kitchen staff to ensure smooth, efficient restaurant operations.

Key Responsibilities:

Oversee daily floor operations and dining-room service. Supervise servers, hosts, bussers, and other front-of-house staff. Assign duties and coordinate employee shifts and breaks. Train new team members on service procedures and hospitality standards. Ensure guests receive friendly, attentive, and professional service. Monitor table assignments, seating arrangements, and table turnover. Handle customer questions, feedback, and complaints professionally. Coordinate with kitchen staff to ensure timely and accurate orders. Monitor food presentation and overall service quality. Maintain dining areas, service stations, and equipment in clean condition. Ensure compliance with food safety, sanitation, and workplace standards. Assist with reservations, guest requests, and special dining arrangements. Support POS operations, payment processing, and cash-handling procedures. Monitor staff performance and provide constructive feedback. Assist with opening, closing, and shift handover procedures. Help control waste and maintain efficient use of supplies. Communicate operational issues to restaurant management. Recommend service improvements to increase guest satisfaction.

Qualifications & Skills:

Previous experience in restaurant or hospitality operations. Floor supervision or team-lead experience preferred. Strong leadership and team-management abilities. Excellent communication and customer-service skills. Good organizational and time-management skills. Knowledge of dining-room operations and hospitality standards. Familiarity with POS systems and payment procedures. Understanding of food safety, cleanliness, and sanitation practices. Ability to resolve customer concerns calmly and professionally. Strong problem-solving and decision-making skills. Ability to manage multiple tasks in a fast-paced environment. Professional attitude, reliability, and attention to detail. Flexibility to work early mornings, weekends, and holidays as needed.

What We Offer:

Competitive compensation based on experience. Opportunities for career growth and advancement. A supportive and collaborative team environment. Opportunities to develop leadership and hospitality skills. Potential performance-based incentives, depending on company policy.

Pay:

$22.00 - $27.00 per hour Expected hours: 32.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance

Work Location:

In person