Job Purpose:

The Caribou Manager at Hugo's Family Marketplace (& Caribou) is responsible for overseeing the daily operations of the café, ensuring exceptional customer service, and maintaining high standards of food safety and sanitation. This role requires a dynamic leader who can manage staff effectively, optimize sales and labor, and ensure a positive, team-oriented environment.

Key Responsibilities:

Manage daily operations of the café, ensuring efficiency and high standards of service. Deliver excellent customer service and address customer inquiries and issues promptly. Train, schedule, and supervise staff to ensure optimal performance and team cohesion. Oversee the preparation of beverages and food, ensuring quality and consistency. Maintain cleanliness, organization, and safety throughout the café. Manage inventory, order supplies, and ensure proper product rotation. Monitor sales, control labor costs, and strive for profitability. Assist customers with their needs and ensure a welcoming atmosphere. Implement promotions, merchandising, and seasonal offerings to boost sales. Ensure compliance with food safety and sanitation regulations. Foster a positive, team-oriented environment that encourages staff engagement and development.

Benefits:

Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.

Required Education:

High school diploma or

GED Preferred Education:

Associate's or Bachelor's degree in hospitality, business, retail management, or food service

Helpful Certifications:

Food safety or handling certifications (ServSafe or equivalent)

Required Experience:

2-3 years in retail, food service, or café environment

Preferred Experience:

1-2 years of supervisory or managerial experience Prior experience as a Barista or Lead Barista Experience with inventory control, cash handling, and labor management

Required Skills and Abilities:

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