Job Summary The Retail Café Food and Beverage Lead assists daily café operations, alongside a cross-functional food and beverage staff to ensure excellent customer service, product quality, inventory control, food safety, and efficient workflow. This role provides hands-on leadership and has direct responsibility for day to day operations of the Cafe. Essential Duties & Responsibilities Lead and coordinate daily food and beverage operations across café stations Provide leadership, direction, and real-time support to food and beverage associates Ensure compliance with food safety, sanitation, and health regulations Monitor food and beverage quality, presentation, freshness, and portion standards Participate in associate onboarding, and training Conduct inventories of food, beverage, and supply items as directed by your supervisor Receive deliveries, verifying accuracy and quality Assign tasks, manage break coverage, and adjust staffing based on business levels Train, coach, and mentor staff in food prep, beverage service, and equipment use Address customer concerns professionally and escalate issues as needed Support opening and closing procedures Promote a positive, accountable, and inclusive work environment Leadership & Customer Service Expectations Lead by example with professionalism and strong service standards Foster teamwork and effective communication across shifts Reinforce a customer-first culture in fast-paced environments Food Safety & Compliance Enforce food safety, sanitation, and workplace safety procedures Conduct routine checks for cleanliness, temperature control, and equipment safety Qualifications Previous experience in food service or café operations required Prior supervisory experience preferred Inventory and receiving experience preferred Strong leadership, time management, and problem-solving skills Proficiency with POS systems and basic inventory tools Physical Requirements Ability to stand and walk for extended periods Ability to lift up to required weight Ability to work in hot, cold, and fast-paced café environments Work Schedule Flexible availability including early mornings, evenings, weekends, and holidays Work Environment Retail café and food service setting with exposure to kitchen equipment, beverages, food allergens, and cleaning chemicals Equal Employment Opportunity Company is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.

Pay:

$19.00 - $21.00 per hour

Work Location:

In person