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Planet Fitness - Shift Lead - Lockport, NY

Job

Planet Fitness

Lockport, NY (In Person)

Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 8/1/2026

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Job Description

Location:
Lockport, NY Type:
Hourly / Full-time /
FLSA Non-Exempt Pay Rate:
$16.50 per hour
Shifts:
8 hours long; Days and Nights with Weekend Avaliability 30 - 37.5 hours per week Job Summary The Shift Lead will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Detailed completion of operational paperwork. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. Full-time employees are eligible to participate in a wide range of benefit offerings, including paid vacation, sick/personal leave, group health & dental insurance, 401k and EAP.
Job Type:
Full-time Pay:
From $16.50 per hour
Work Location:
In person