Patient Dining Supervisor

We are currently looking for a Patient Dining Supervisor. The Patient Dining Supervisor coordinates patient meal services, handles special dietary requests, and oversees the daily operations of the Patient Dining Program. This role is essential to building a culture of comfort and compassion in the healthcare environment. Key responsibilities include training and staffing Patient Dining Associates, managing scheduling, and auditing systems to ensure operational goals, patient safety, and high satisfaction ratings are consistently met.

Key Responsibilities & Essential Functions Supervisory & Team Leadership Staff Oversight:

Supervise, train, and coach Patient Dining Associates to ensure excellent service delivery, including helping patients make menu choices, assembling trays, and handling meal delivery/retrieval.

Shift Management:

Ensure units are properly staffed and daily schedules are maintained to support timely meal services.

Team Communication:

Conduct daily associate team meetings following departmental communication guidelines and templates.

Professional Development:

Attend and participate in department meetings, training sessions, and staff development programs.

Patient Service & Clinical Collaboration Dietary Compliance:

Guide patients through menu selections, collaborating with nursing and clinical dietitians to ensure orders comply with nutritional restrictions, food allergies, sensitivities, and cultural or religious preferences.

Patient Data Management:

Maintain current, accurate patient records and dietary information for assigned units.

Specialized Care Support:

Assist dietitians in monitoring patients with specialized needs, including NPO (nothing by mouth) status, liquid diets, or strict calorie counts.

Service Execution:

Manage tray tickets and assemble meals accurately and efficiently. Deliver and retrieve trays from patient rooms according to schedule.

Cross-Functional Support:

Occasionally assist with breaking down, loading, or washing small wares and dishes between meal services to keep operations running smoothly.

Patient Safety & Regulatory Compliance Safety Culture:

Adhere strictly to hospital uniform policies, wear visible name tag identification, and maintain a professional appearance.

Sanitation Standards:

Comply with all federal, state, and local health regulations, facility policies, and departmental sanitation protocols.

Food Safety:

Follow HACCP (Hazard Analysis Critical Control Point) guidelines for safe meal assembly and distribution.

Patient Privacy:

Protect patient rights and confidentiality by strictly adhering to HIPAA guidelines.

Hospital Safety Programs:

Actively follow and participate in facility-specific safety programs, including: Infection control and isolation room protocols (including required immunizations and seasonal mask policies). Safety Data Sheets (SDS) guidelines for handling cleaning chemicals. Hazardous Materials and Waste Programs. Emergency Preparedness, utility failure protocols, and fire/disaster drills. Immediate reporting of any workplace incidents or safety concerns. Job Qualifications Minimum of a high school diploma/GED preferred, or up to one month of related experience/training, or an equivalent combination of education and experience.

Communication:

Ability to read, write, and interpret documents in English (such as safety rules, procedure manuals, and operational logs). Strong verbal communication skills for coordinating with patients, families, healthcare staff, and team members.

Technical Aptitude:

Comfort operating or learning hospital Admission, Discharge, and Transfer (ADT) systems and other computer-based patient care registries.

Mathematical Ability:

Competency in basic math skills (addition, subtraction, multiplication, division) using whole numbers, fractions, and decimals, alongside the ability to compute ratios and percentages.

Problem Solving:

Strong reasoning skills with the ability to apply common sense to execute written or oral instructions and resolve daily, concrete operational challenges.

Active Environment:

Frequently required to stand, walk, sit, reach, and use hands to handle or feel objects and equipment. Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.

Lifting & Mobility:

Must be able to regularly push or maneuver heavy food delivery carts and occasionally lift and/or move up to 50-100 pounds.

Sensory:

Regular talking and listening are required to interact with patients and clinical staff. Ability to taste or smell as required for quality assurance. Benefits We offer eligible employees competitive pay and access to a range of benefits and support programs, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Benefits are based on assignment type, schedule, length of employment, and plan eligibility requirements. Company Overview We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged. #Norwalk