Deli (Market Kitchen) Supervisor

Deli (Market Kitchen) Supervisor Akron, OH
Description Job Summary The Market Kitchen Supervisor plays a key leadership role in the Market Kitchen, overseeing day-to-day operations of the team. This position is responsible for supervising and developing Market Kitchen Prep Cooks, ensuring exceptional product quality, presentation, and outstanding customer service. The Supervisor fosters a culture of hospitality and holds team members to high standards of customer engagement—ensuring each guest feels welcomed, heard, and cared for. In line with our mission to improve the health of our community, this role upholds Mustard Seed Market's commitment to delivering fresh, high-quality, natural and organic foods with integrity, professionalism, and warmth. Please note that the primary focus of the Market Kitchen Deli is Food Service and not Food Production. Our full-service kitchen is separately responsible for cooking the majority of provided recipes. Supervisory Responsibilities - Market Kitchen Prep Cooks Key Responsibilities Provide daily leadership and supervision of Prep Cooks to ensure quality food preparation and excellent guest service.
Model and coach personalized customer service; hold Prep Cooks accountable for greeting guests, answering questions, and engaging respectfully and warmly with customers.
Foster a guest-first culture where every team member prioritizes service and positive customer interactions.
Train and mentor Prep Cooks in food handling, prep techniques, service standards, equipment operation, safety, and sanitation protocols.
Monitor compliance with recipes, portion control, and ingredient quality.
Maintain production logs and ensure proper food labeling, dating, storage, and rotation practices.
Partner with the Culinary Team Leader to implement efficient prep systems that optimize team output and reduce waste.
Assist in receiving and inspecting deliveries to uphold quality and freshness standards.
Ensure prep and service areas remain clean, organized, and in compliance with health and safety regulations.
Ensure the soup and salad bar stations are clean, well maintained, and refilled regularly. Communicate with leadership and cross-functional teams to support coordinated Market Kitchen and Café operations.
Uphold all company policies, safety procedures, and customer service standards through team coaching and example.
Perform other duties as assigned.
Requirements Education & Experience High school diploma or equivalent is required
2+ years of food prep or culinary experience is required
1+ years of experience in a supervisory role within a kitchen setting is required
Food Safety or ServSafe certification preferred Knowledge, Skills, Abilities Demonstrated ability to lead by example and motivate a team
Knowledge of food safety, sanitation, and service best practices
Strong knife skills and experience with commercial kitchen equipment
Exceptional interpersonal and communication skills with a customer-focused mindset
Organizational skills to manage prep flow, service pacing, and team performance
Basic tech skills for email, digital logs, and inventory tools Physical Requirements Lift and carry up to 50 lbs
Prolonged standing, walking, bending, and reaching during shifts
Regular use of commercial kitchen equipment and tools Working Conditions Fast-paced, non-smoking food service environment with typical exposure to kitchen activity and equipment