Director of Quality Experience (Back of House)

Director of Quality Experience (Back of House) Chick-fil-A Toledo - 3.8 Toledo, OH Job Details Full-time $23.00 - $26.25 an hour 3 hours ago Benefits Paid training Health insurance Dental insurance Qualifications Fast food restaurant experience Stakeholder relationship building Full Job Description Director of Quality Experience Chick-fil-A Toledo | Full-Time Leadership Position Build Relationships + Drive Results The Director of Quality Experience is responsible for creating remarkable guest experiences by building strong teams and leading operational excellence. This is a full-time leadership role (40 hours/week) focused on food quality, food safety, team development, and shift execution in a fast-paced Chick-fil-A environment. Responsibilities Lead and support daily kitchen operations Ensure excellent food quality, speed, cleanliness, and food safety Coach and develop leaders and team members Create a strong, positive team culture Maintain operational systems, inventory, and shift accountability Drive results through leadership, coaching, and execution Uphold Chick-fil-A standards and guest experience expectations Qualifications Required 2+ years of restaurant management experience Strong leadership and communication skills Ability to thrive in a fast-paced environment Preferred Chick-fil-A leadership experience ServSafe Certification Experience leading and developing teams Schedule Expectations 40 hours/week Mix of day and evening shifts Rotating Saturdays Open and close responsibilities Compensation & Benefits $23.00-$26.25/hour Performance bonus opportunities Health and dental insurance options Retirement match after one year Paid vacation Employee meals Leadership development opportunities Scholarship opportunities Paid training Our Values We Give // Generosity is normal We Grow // Development is expected We Serve // We > Me We Go // Step out and step up If you are passionate about leadership, operational excellence, and developing people, we'd love to meet you. Apply today to join the Chick-fil-A Toledo leadership team.