SHIFT LEAD

The Shift Lead oversees daily operations while creating an exceptional guest experience in a fast-paced hospitality environment. This role leads by example, supports team members, and ensures efficient operations, quality standards, and compliance with company policies. The Shift Lead serves as the leader on duty when management is unavailable and provides hands-on operational support as needed.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Lead daily shift operations while delivering exceptional guest service. Support and motivate team members to maintain quality, efficiency, and teamwork. Monitor service flow and resolve operational or guest concerns promptly. Assist with front- and back-of-house operations as needed. Ensure food and beverage quality, presentation, and sanitation standards are met. Promote compliance with company policies, safety standards, and responsible cash handling procedures. Complete opening, closing, and shift reporting responsibilities. Support inventory control, product quality, and operational readiness. Coach and train team members while fostering a positive work environment. Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Must be 21+ years of age. Must be able to obtain a Gaming license (if applicable). Must be able to obtain an ABLE liquor license. Must be able to pass a background check. Flexible schedule, including evenings, weekends, and holidays. Strong guest service, communication, and interpersonal skills. Ability to read, write, and understand written and verbal instructions. Previous leadership or supervisory experience in a restaurant, bar, casino, or hospitality environment preferred. Strong guest service, communication, leadership, and interpersonal skills. Ability to read, write, and understand written and verbal instructions. Ability to operate a point-of-sale system and accurately handle cash. Excellent organization, problem-solving, and decision-making skills. Ability to work effectively in a fast-paced, team-oriented environment.

WORKING CONDITIONS AND PHYSICAL EFFORT

Stands and walks for extended periods throughout the shift in a large casino environment. Walks long distances while carrying beverage trays and service items. Uses hands and arms to serve beverages, handle transactions, and transport products. Reaches, bends, twists, stoops, and maneuvers through guest service areas. Lifts and carries items weighing up to 25 pounds. Works in a fast-paced environment with moderate to high noise levels. May be exposed to secondhand smoke in designated areas of the property. Multitasks while maintaining professionalism and exceptional guest service. What's in it for you? We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.

Employee Benefits:

Now Offering Daily Pay! 401(k) Matching Health Insurance Dental Insurance Vision Insurance Basic Life Insurance Life Insurance Disability Insurance Teladoc for Part-Time Employees Employee Assistance Program Paid Time Off Employee Appreciation & Recognition Programs Anniversary & Birthday Programs Award Co. Excellent opportunities to grow with us - over 85% of our managers were hourly team members. Referral bonuses for bringing new members to our team.

OUR MISSION

\"Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time.\"

EEO :

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (\"protected class\") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. 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