Job Description
APPLICATION INSTRUCTIONS
CURRENT PENN STATE EMPLOYEE
(faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT
(not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. JOB DESCRIPTION AND POSITION REQUIREMENTS
New opportunity for Fall 2026 and Spring 2027 Academic Year! Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers and food service and production workers. This is not a student opening. Job Duties Maintain knowledge of University customer service policies, procedures, and practices. Train, coach, lead, and direct customer service representatives and other operational support personnel. Open and close operation in accordance with established procedures; plan, prioritize, and delegate work tasks; address no-shows/call-offs. Ensure the necessary resources, tools, and equipment are available and operational for quality customer service delivery; resolve or report issues to management. Investigate and handle complex and escalated customer service issues and complaints in a timely manner; review and track lower-level complaints and resolutions. Communicate and enforce dress and appearance standards. Identify, evaluate, and address training and coaching needs; resolve personnel problems, and administer disciplinary measures as required; request permission to relieve employees of duties. Maintain departmental/unit manuals, documentation, and records. Document any issues arising during shift to include customer complaints and resolutions, equipment malfunctions, employee call-offs/no-shows, and personnel who were terminated or quit. Maintain security of personnel records; lock doors, desk drawers, etc. Promote products/services to internal and external customers; communicate with vendors. May operate unit/department equipment and computer systems, including ticketing and point of sale (POS) systems. The hours for this opening will be primarily evening and weekend hours, 20 to 24 hours per week. BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies. CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines There's a reason Penn State consistently ranks among the top one percent of the world's universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom - it's the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania's sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters - more than half a million strong - driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.
