Fine Dining Service Trainer

Position Summary The Front of House Fine Dining Service Trainer is responsible for developing, implementing, and maintaining elevated service standards across all front-of-house operations. This role ensures that all service staff deliver a refined, consistent, and memorable guest experience aligned with fine dining expectations. The trainer will coach, mentor, and evaluate team members while fostering a culture of excellence, attention to detail, and hospitality. Key Responsibilities Design and execute comprehensive training programs for all FOH positions (hosts, servers, bartenders, support staff) Teach and reinforce fine dining service standards, including: Proper table service techniques (e.g., coursing, silver service, wine service) Menu knowledge and ingredient storytelling Etiquette, posture, and professional communication Lead onboarding and continuous education for new and existing staff Conduct regular service audits and provide actionable feedback Collaborate with management and culinary teams to ensure alignment between service and kitchen execution Train staff on upselling techniques that enhance the guest experience without pressure Maintain training materials, manuals, and SOP documentation Role-play guest scenarios, including handling complaints and special requests Ensure compliance with health, safety, and alcohol service regulations Stay current on industry trends and incorporate best practices into training Qualifications 3-5+ years of experience in fine dining front-of-house roles (server, captain, or management preferred) Proven experience in training, coaching, or staff development Deep knowledge of fine dining service standards and hospitality etiquette Strong wine and beverage knowledge (Sommelier certification a plus) Exceptional communication and interpersonal skills Ability to lead by example with professionalism and poise Strong organizational and presentation skills Flexible schedule, including evenings, weekends, and holidays Core Competencies Attention to Detail Leadership & Coaching Guest Experience Excellence Communication & Presentation Adaptability & Problem Solving Team Development Physical Requirements Ability to stand and walk for extended periods Ability to lift up to 50 pounds (e.g., trays, service items) Comfortable working in a fast-paced environment