At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Cash Control Shift Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Cash Control Shift Coordinator will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to provide positive leadership within the Cash Office and Finance Team in a professional and competent manner, utilizing established policies, procedures and expectations. The ideal candidate will also ensure accurate and efficient process balancing on all daily and vault funds, handle credit card information securely. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Ensure strict adherence to company cash control policies and procedures Oversee a team of 10+ hosts to accomplish required tasks including counting money; daily vault balancing; deposit preparation Verify that all vault counts are performed as scheduled, and vault is in balance Daily counting and balancing of all cash receipts Replenish ATM and recycler funds Set up/delete employees and employee passwords for recycler access Collect and deposit funds from bill changers and arcade games Process credit card information ensuring PCI compliance Processing MCRRs Assist Team Leads with verifying monies for armored car pickup and check deposit for bank courier Work with Cash Auditors to solve problems that arise carrying out daily processes Complete required reports and forms Operate all Cash Office equipment Ensure that all shift duties are completed within defined deadlines Ensure all Recyclers are balanced, restocked, and monitored daily; add/delete users in CI server, collecting deposits, cleaning, filling, and clearing jams Management reserves the right to change and/or add to these duties at any time Education and Experience Required 18 years of age or older High School diploma or equivalent required 2 to 4 years of cash handling experience; 1 year of bank vault balancing preferred Prefer at least 6 months supervisory experience Knowledge of cash counting systems Ability to operate 10-key calculator by touch Knowledge in Microsoft Word and Microsoft Excel Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, credit check and motor vehicle record check Knowledge, Skills, and Abilities Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work Must be self-motivated and disciplined Must be able to prioritize and complete work assignments on a timely basis Must maintain strict confidentiality and judgment regarding privileged information Must be committed to continuous improvement Must maintain a professional appearance with good personal hygiene Must promote and support a "team" work environment by cooperating and helping co-workers Must be productive in a fast-paced environment Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines Must be able to utilize problem solving, conflict management and interpersonal skills Able to comprehend instructions and retain information Able to perform duties consistently while creating a safe and secure environment for hosts and guests Able to be flexible and handle frequent changes in priorities Able to add, subtract, multiply and divide with accuracy Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods Able to meet the physical demands of the job

Physical and Cognitive Requirements Lifting and Carrying:

Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting

Mobility:

Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces

Repetitive Movements:

This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions

Environmental Conditions:

This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors

Cognitive and Sensory Requirements:

This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.