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SD
Smith Dairy Queens, Ltd.
Shift Leader
Career Insights for Restaurant / Food Service Supervisor
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Based on Texas data
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What they do
A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.
$36,661 / year median in Texas
+17% projected growth
Job Description
Shift Leader Smith Dairy Queens, Ltd. - 2.9 Bryan, TX Job Details Part-time | Full-time $14 - $16 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Computer operation Food handling Customer communication Staff supervision Team supervision Sales In-person customer service Workplace dispute resolution Windows High school diploma or GED Team development Math Computer skills Managing food service teams Food service management Team building Full Job Description The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation. Essential Functions
- Assist in the management of specific areas of restaurants during scheduled shifts.
- Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments,
- break rotation and delegation of tasks during both peak and non-peak periods.
- Conduct orientation, training, and evaluation of crew members in all functional areas.
- Assist hourly employees at the point of sale in the execution of product promotions.
- Ensure guest service in all areas meets applicable standards for quality, value, and cleanliness.
- Handle minor customer complaints, take prompt and appropriate action to resolve problems, and make determinations when to report to the management team on more serious complaints.
- May contribute to the execution of the restaurant's business plan through specific job assignments and projects as determined by the management team.
- Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
- Able to perform the duties of all other non-management positions.
- Informs immediate supervision promptly of all problems or unusual matters of significance.
- Perform other duties and responsibilities as requested by the management team. Qualifications
- Must be at least 18 years of age
- High school diploma
- 1-year minimum of management experience at a restaurant chain
- Dedication to providing exceptional customer service
- Exceptional teambuilding capacity
- Strong math and Windows-based computer literacy
- Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills
- Ability to work flexible hours and days to support business hours and needs