SHIFT LEAD

HyperKidz- Indoor Playground Fort Worth, TX Job Details Full-time $12 - $15 an hour 17 hours ago Qualifications Shift management High school diploma or GED Team development POS Marketing operations General management Full Job Description

JOB TITLE

SHIFT

LEAD REPORTS TO

ASSISTANT

MANAGER, GENERAL MANAGER, OWNERS OBJECTIVE

The objective of this position is to open and close the establishment and sometimes take over additional responsibilities such as managing, supervising, and/or covering various other positions.

JOB RESPONSIBILITIES

Ensure all guests are greeted enthusiastically and all Hyper Kidz associates interact with our guests in a positive and professional manner Keep professional records in the event of guest service deficiencies, complaints, incidents, or accidents Ensure staff levels within the store reflect the requirements of the business Participate in the training of all Hyper Kidz associates to effectively perform all job responsibilities in Guest Services, Operations, Equipment, Child Supervision, First Aid, and Emergency Procedures Participate in the measurement of job performance of all associates and to communicate positive and negative feedback on an immediate basis Ensure staff performance is measured and all positive and negative feedback is communicated on an immediate and regular basis Recognize and reinforce superior performance of associates Recognize poor performance of associates and provide training Assume responsibilities of General Manager when General Manager is off-site Execute all marketing and promotional plans effectively and professionally Assist with social media updates and promotions as needed Assist with the planning, development, and execution of promotional activities that is appropriate for the consistent marketing of the store Assist in establishing a strong identity for HyperKidz with the community and industry in which it operates Execute all day-to-day operating procedures as detailed in the Hyper Kidz Operations Manual Review and respond to voicemails Monitor and control the operation and recommend changes in policies as required Document all operational activities in accordance with report writing procedures, as requested by the General Manager Ensure the cleanliness of the facility is in accordance with the Hyper Kidz's Guest Service policy at all times Ensure that facility deficiencies are repaired promptly and do not expose Hyper Kidz guests or staff to any unnecessary risks. Ensure that the facility and play equipment is in safe operating condition at all times. Monitor the facility's conformity to County fire and safety regulations, and to notify the General Manager of any potential infractions Monitor the number of guests in the facility, and to notify the manager of any infractions of County fire and safety regulations Review sales results on a daily basis and implement corrective action if required Review financial performance against corporate financial projections on a monthly basis and to take corrective action if required Follow all accounting activities in accordance with company procedures Document all financial reports as required by the General Manager Cover any unfilled positions required to effectively operate in accordance with regular procedures Must be knowledgeable of all other positions including, but not limited to: Party Host, Party Specialist, Floor Associate, and Maintenance Team Member Must be able to work nights and weekends

Required Work Education, Experience, and Skills:

High School Diploma or equivalent At least 1-2 years' experience in a customer service or related position Great leadership skills, detail-oriented, good communicator, organized, good work ethic, high standards for self and staff

Pay:

$12.00 - $15.00 per hour

Work Location:

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