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Chick-fil-A
Kitchen Director
Career Insights for Restaurant / Food Service Supervisor
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Based on Texas data
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What they do
A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.
$36,661 / year median in Texas
+17% projected growth
Job Description
Role Summary The Kitchen Director is responsible for leading all Back of House operations while developing a high-performing team that consistently delivers safe, accurate, and exceptional food. This role is more than managing a kitchen—it is about building leaders, improving systems, and creating a culture of accountability, excellence, and continuous growth. The Kitchen Director partners with the leadership team to ensure operational excellence, food safety, and an outstanding guest experience. Responsibilities Lead, coach, and develop the Back of House team through daily training and accountability. Recruit, interview, onboard, and retain top kitchen talent. Ensure all food meets Chick-fil-A standards for quality, presentation, and accuracy. Maintain the highest standards of food safety, cleanliness, and sanitation. Oversee kitchen operations, inventory management, ordering, and waste reduction. Analyze operational performance and implement process improvements. Create schedules and manage labor to meet business needs. Build future leaders by providing coaching, feedback, and development opportunities. Collaborate with Front of House leadership to create a seamless guest experience. Lead by example with professionalism, integrity, urgency, and a positive attitude. Preferred Work Experience 3+ years of restaurant, hospitality, or food service leadership experience. Experience leading teams of 15 or more employees preferred. Demonstrated success coaching and developing team members. Experience with inventory management, food safety, labor management, and operational systems. Quick-service restaurant experience is preferred but not required. Education High school diploma or GED required. Associate's or Bachelor's degree in Business, Hospitality, Restaurant Management, or a related field is preferred but not required. Skills & Qualifications Exceptional leadership and team-building abilities. Strong communication and interpersonal skills. Proven ability to coach, motivate, and hold others accountable. Excellent organization and time-management skills. Ability to remain calm and make sound decisions in a fast-paced environment. High attention to detail with a commitment to operational excellence. Strong problem-solving and critical-thinking abilities. Proficient with technology and willing to learn restaurant management systems. Flexible availability, including early mornings, evenings, and Saturdays. Ability to stand for extended periods and lift up to 50 pounds. What We're Looking For We're looking for a servant leader who leads with humility, sets high standards, and genuinely enjoys developing people. The ideal candidate thrives in a fast-paced environment, embraces accountability, and is passionate about building a team that delivers remarkable food and exceptional service every day. This version is intentionally written to attract leaders—not just experienced cooks—and aligns well with the culture and expectations of a Chick-fil-A Director role. Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.