Position Overview Join a Company That Values Leadership, Reliability, and Growth At MTX Playground, we believe exceptional guest experiences begin with exceptional team members. We are seeking a dependable, organized, and people-focused Team Lead to help oversee daily operations, support our team, and create an outstanding experience for the families we serve. This role is ideal for someone who enjoys leading others, solving problems, and being part of a positive, family-centered environment. As MTX continues to grow, we are looking for individuals who want to grow with us and take on increasing levels of responsibility over time. About the Role As a Team Lead, you will be a key part of the daily operation, helping ensure that guests receive excellent service, team members have the support they need, and the facility operates safely and efficiently. You will work closely with ownership and management while developing leadership, operational, and customer service skills that can serve as a foundation for future advancement opportunities. Responsibilities Team Leadership Lead and support team members during daily operations Provide guidance, coaching, and accountability Help create a positive and professional workplace culture Assist with onboarding and training new employees Guest Experience Deliver exceptional customer service Address guest concerns professionally and efficiently Support birthday parties, special events, and family activities Help create memorable experiences for children and families Operational Excellence Monitor cleanliness, safety, and facility standards Assist with opening and closing procedures Complete daily reports and operational documentation Support inventory and supply management Ensure company policies and procedures are followed consistently What We're Looking For Successful candidates often possess: Strong communication and interpersonal skills A calm, professional approach to problem-solving Leadership experience in any setting Excellent organizational abilities Dependability and a strong work ethic The ability to manage multiple priorities in a fast-paced environment Experience in leadership, hospitality, customer service, education, recreation, retail, healthcare, administration, or related fields is beneficial, but we are equally interested in individuals who demonstrate maturity, accountability, and a desire to learn. Growth Opportunities MTX is building for the future. We believe in developing talent from within and providing opportunities for team members who consistently demonstrate leadership, initiative, and commitment.

Potential advancement paths may include:

Operations Manager Guest Experience Manager Event & Program Manager Training & Development Lead Multi-Location Leadership Opportunities Why MTX? Family-focused workplace culture Meaningful work that impacts local families Leadership development opportunities Supportive management team Growing organization with advancement potential A workplace where reliability, initiative, and character are valued At MTX, we are looking for people who take pride in their work, care about others, and want to contribute to something bigger than themselves. If that sounds like you, we'd love to talk.

Pay:

From $14.00 per hour Expected hours: 15.0 - 20.0 per week

Work Location:

In person