Responsibilities Job Summary:

As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. You may specialize in a production area, such as a Tortilleria.

Key Responsibilities & Essential Functions:

Customer Service:

Proactively provides superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products; assists them with selections Works independently with minimal supervision Food Service /

Production:

Applies expertise / experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality Slices, packages, labels, rotates, and culls products for poor quality Assists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria)

Sales:

Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales

Food Safety:

Cleans and sanitizes display cases Operates and maintains all / more complex equipment properly Complies with H-E-B food safety and sanitation standards Complies with department / Store operating procedures

Additional Department-Specific Responsibilities:

BAKERY:

Records production and shrink to aid in production planning Assists in technical areas as needed (e.g., baking, frying, and decorating) Culls bakery products for poor quality, expiration dates

DELI:

Ensures service counter Customers are greeted and taken care of in a timely manner Manages Make Ready application (TMR) for e-Commerce orders throughout the day Uses Fresh Production Planner; ensures all inventory processes are complete and product is prepared in the quantities called for on the planner Performs inventory management processes (MSI, PAW) as required Assists in training other Partners If applicable, ensures catering orders are prepared and ready in time for Customer pickup Communicates product inventory concerns to the Lead or Manager Provides product demos and product education to Customers Ensures all sanitation and maintenance tasks for Deli slicers are followed

PREPARED FOODS

Serves / packages products at customer's request Educates customers on preparation / reheating instructions of prepared foods Prepackages condiments (sauces, dressings) for prepared food items Cuts, slices, dices, chops, food in preparation for chef The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

18+

Work Experience:

1+ years of experience

Required Knowledge/Skills/Abilities:
Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
Required Strong customer service skills
Required Communication and interpersonal skills
Required Reading and writing skills
Required Planning and organizing skills
Required Education:
HS Diploma or GED or equivalent
Required Licenses/Certifications:
Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance

•

Required Physical Demands & Working Conditions:

Function in a fast-paced, retail environment, in detailed and precise tasks Work with Customers, staying attentive to their needs Perform the following, based on your

Department Bakery:

Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulder, bend
Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

Deli:

Constantly reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs While there may be exceptions, the measurements noted are generally defined as

•

Constantly:

5.5+ hours per 8-hour day;

Frequently:

2.5

5 hours per 8-hour day;

Occasionally:

5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised:

8/1/2021

Qualifications:

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