Job Description Insight Global is seeking an Network Operations Shift Lead (3rd Shift) to sit in Arlington, VA. This candidate will play a critical leadership role supporting a highly secure, modernized enterprise environment as part of a large-scale cloud migration initiative. The Operations Shift Lead will oversee day-to-day operations during overnight hours, manage incident response efforts, coordinate cross-functional technical teams, and ensure mission-critical systems remain available and performant. The ideal candidate brings strong technical expertise across infrastructure, networking, cybersecurity, and operations while thriving in fast-paced, high-visibility environments. This is an excellent opportunity for a cleared professional looking to lead operational excellence within a cutting-edge, highly automated government enterprise platform.

Compensation:

$55/hr to $65/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Active TS/SCI Security Clearance Bachelor's degree and 4+ years of experience in Windows or Linux server environments (or equivalent combination of experience, education, and training) Current DoD 8570 IAT Level II Certification (Security+ CE or equivalent) Experience leading an operations team or serving as a senior escalation point Strong incident management, triage, escalation, and resolution experience Experience with monitoring tools such as SolarWinds, Splunk, or similar Experience with ticketing systems such as ServiceNow, Jira, or similar Strong troubleshooting and root cause analysis skills Working knowledge of ITIL processes (Incident, Problem, and Change Management) Understanding of DNS, DHCP, VPNs, routing, and switching Prior experience supporting DISA and DISA mission partners Active TS/SCI with CI Poly Previous shift lead or team lead experience in a DoD, military, cleared NOC, or SOC environment Experience creating or improving SOPs, operational playbooks, and escalation procedures Experience identifying operational trends and driving process improvements