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Helpware

Team Lead

Pay: Not specified

Posted: 3 weeks ago

Location: Martinsville, VA (Remote)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/4/2026

Career Insights for Restaurant / Food Service Supervisor

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What they do

A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.

$39,952 / year median in the U.S.

+11% projected growth

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Job Description

Team Leader | KY or VA, USA | Work setup: Conditional Remote About Us Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines and Germany which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. Ou r US team is growing and we're looking for an experienced Team Leader to join our Helpware team.

Primary Responsibilities:

Provide daily operational direction and communication to assigned employees driving superior service of defined key performance metrics. Provides continual evaluation of process and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Provides statistical and performance feedback and coaching on a regular basis to each team member. Writes and administers performance reviews for skill improvement, Should always be available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. Provide direction to identify and utilize best-in-class facilitation methods and techniques to coach employees to meet business performance standards, Incorporate performance intervention to accelerate learning. Responsible for managing and motivating the customer service representatives to work simultaneously with them to hit KPIs and metrics. Utilize various Helpware and client-based tools and applications for customer support Fully dedicated to a 40 hour work week

Qualifications :

At least 1+ years of experience in BPO call center Outstanding verbal and written communication in business terms Capability to maintain the highest confidentiality around company proprietary information Ability to multitask and prioritize Solid problem-solving skills Strong organizational skills Quick thinkers & able to adapt High school diploma or equivalent