The Opportunity:

Cafe Lead As a Cafe Lead, you are the chief energy-curator of the shift. While you will assist the Cafe Manager with daily operations and inventory, your absolute primary mission is to model, coach, and champion world-class customer service. You will lead by example on the floor, showing our team how to connect genuinely with guests, anticipate their needs, and maintain a warm, welcoming environment. If you are passionate about the art of hospitality, love a fast-paced cafe environment, and want to grow your career with a booming brand, we want to meet you! What \"Excellent Customer Service\" Means at

Matcha Magic:

Making Genuine Connections:

Remembering names, favorite drinks, and treating every customer like a welcomed guest in your own home. The \"Little Things\": Noticing when a guest needs a water refill, wiping down a table before they have to ask, or offering a warm smile during a busy rush.

Atmosphere Ownership:

Keeping the music right, the lighting bright, and the energy positive so our cafe is always a favorite local escape. Turning Obstacles into

Triumphs:

Handling customer feedback with empathy, grace, and a swift solution that leaves them happier than when they walked in. What You'll Do (Key Responsibilities) 1. Lead the Shift & Inspire the Team Set the

Standard:

Lead daily operations with a hands-on approach, demonstrating what flawless, high-energy customer service looks like.

Coach & Elevate:

Train, mentor, and motivate our baristas to perform at their highest level, focusing heavily on customer engagement and drink quality. Maintain the

Energy:

Ensure the cafe remains pristine, organized, and perfectly stocked so the team can focus entirely on the guest experience. 2.

Drive Revenue Through Hospitality Customer Engagement:

Boost customer retention and local buzz by creating a friendly, interactive environment.

Smart Upselling:

Train the team to confidently guide guests through our unique menu, suggesting perfect pairings and customizations.

Speed & Accuracy:

Balance high-quality food and beverage preparation with fast, friendly service to keep wait times low and satisfaction high. 3. Operational Excellence & Safety Step Up as

Leader:

Act as the acting manager-on-duty when the Cafe Manager is not present, taking full accountability for the shift's success.

Quality Control:

Enforce strict health, safety, and food preparation standards so every matcha served is consistently magical.

Inventory & Care:

Monitor supply levels and ensure all cafe equipment is well-maintained and sparkling clean.

Who You Are A Hospitality Professional:

You have 1+ years of experience in a fast-paced restaurant or cafe environment (experience in specialty coffee or tea is a huge plus!).

An Energy Magnet:

You possess a naturally positive, warm, and friendly attitude that easily rubs off on both customers and teammates.

A Natural Problem Solver:

You stay calm under pressure, make sound decisions quickly, and can resolve customer or team conflicts with empathy and tact.

An Excellent Communicator:

You are organized, punctual, and know how to build team morale to keep everyone smiling through a busy rush.

Flexible & Reliable:

You are available to work opening shifts, weekends, and holidays as needed.

Certified:

You have (or can obtain) a Washington State Food Handlers Permit within 14 days of hiring. Why Join Matcha Magic? (Perks & Benefits)

Great Compensation:

Competitive hourly pay + great tips.

Rapid Career Growth:

We are expanding quickly! Prove your passion here, and you will have direct pathways to Cafe Manager and multi-unit leadership roles.

Green Lifestyle Perks:

Enjoy healthy, premium matcha and delicious food discounts on every shift.

A Positive Workspace:

Work in a beautiful, modern, inclusive, and eco-friendly environment where your unique energy is celebrated. Ready to bring the magic to Seattle's matcha scene? Apply today!

Job Types:

Full-time, Part-time Pay:

$22.30 per hour

Benefits:

Employee discount Flexible schedule Paid training Shift availability: Day Shift (Required) Ability to

Commute:

Seattle, WA 98122 (Required) Ability to

Relocate:

Seattle, WA 98122: Relocate before starting work (Required)

Work Location:

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