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Position Information
Primary Responsibilities Greet and assist visitors in-person, over the phone, and via email with travel inquiries, itinerary planning, and tourism information. Provide accurate and engaging recommendations on Arkansas's parks, historical sites, lodging, dining, events, and recreational activities. Assist travelers with navigating brochures, maps, digital travel tools, and online tourism resources. Respond professionally to visitor concerns and inquiries, ensuring a positive travel experience. Stay updated on current events, seasonal attractions, and travel trends to provide timely recommendations. Assist in marketing efforts by promoting special events, heritage sites, and unique experiences across Arkansas. Represent the state's tourism initiatives at conferences, expos, and community events when required. Maintain and update visitor records, travel statistics, and customer feedback reports. Assist with ordering, stocking, and organizing brochures, maps, and promotional materials.
Knowledge and Skills Strong verbal and written communication skills with the ability to provide clear and engaging travel advice. Exceptional customer service skills with a friendly and welcoming demeanor. Ability to listen attentively and tailor travel recommendations based on visitor interests. Strong attention to detail and ability to keep accurate visitor records. Ability to multi-task, prioritize inquiries, and handle a fast-paced environment. Familiarity with Arkansas's geography, attractions, cultural sites, recreational opportunities, and tourism services. Knowledge of local and statewide travel routes, accommodations, and transportation options. Ability to resolve visitor concerns effectively and professionally. Strong teamwork skills and the ability to collaborate with tourism partners and staff.
Minimum Qualifications At least one year of experience in hospitality, tourism, travel consultation, customer service, or a related field.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications N/A OTHER
SO
State of Arkansas
TRAVEL CONSULTANT
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What they do
A Travel Agent makes travel and accommodation arrangements for customers. Provides information on vacation destinations, flights and tour options; arranges flights and accommodations and advises on travel itineraries for customers travelling for business. Assists with advance purchase of tickets and reservations.
$50,407 / year median in Arkansas
+16% projected growth
Job Description
Position Number:
22092333Location:
Lake Village Tourist Info. Cen -PT30County:
Chicot Anticipated Starting Salary:
35610.02 The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas's natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state's economy by generating travel and enhancing the image of the state.Position Information
Job Series:
Tourism -Career PathClassification:
Travel ConsultantClass Code:
RTO01PPay Grade:
SGS02Salary Range:
$35,610- $52,703Job Summary The Travel Consultant is responsible for providing accurate and engaging information to travelers about Arkansas's attractions, parks, heritage sites, and tourism opportunities. This position assists visitors in planning itineraries, offers travel recommendations, and ensures the distribution of up-to-date tourism materials.Primary Responsibilities Greet and assist visitors in-person, over the phone, and via email with travel inquiries, itinerary planning, and tourism information. Provide accurate and engaging recommendations on Arkansas's parks, historical sites, lodging, dining, events, and recreational activities. Assist travelers with navigating brochures, maps, digital travel tools, and online tourism resources. Respond professionally to visitor concerns and inquiries, ensuring a positive travel experience. Stay updated on current events, seasonal attractions, and travel trends to provide timely recommendations. Assist in marketing efforts by promoting special events, heritage sites, and unique experiences across Arkansas. Represent the state's tourism initiatives at conferences, expos, and community events when required. Maintain and update visitor records, travel statistics, and customer feedback reports. Assist with ordering, stocking, and organizing brochures, maps, and promotional materials.
Knowledge and Skills Strong verbal and written communication skills with the ability to provide clear and engaging travel advice. Exceptional customer service skills with a friendly and welcoming demeanor. Ability to listen attentively and tailor travel recommendations based on visitor interests. Strong attention to detail and ability to keep accurate visitor records. Ability to multi-task, prioritize inquiries, and handle a fast-paced environment. Familiarity with Arkansas's geography, attractions, cultural sites, recreational opportunities, and tourism services. Knowledge of local and statewide travel routes, accommodations, and transportation options. Ability to resolve visitor concerns effectively and professionally. Strong teamwork skills and the ability to collaborate with tourism partners and staff.
Minimum Qualifications At least one year of experience in hospitality, tourism, travel consultation, customer service, or a related field.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications N/A OTHER