United States Full time J-84574 Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you'll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. As a Chat Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. What You'll Do Travel plans change frequently. Here's just some of what you could be doing each day + Consulting with travelers via Chat so that you can recommend tailored resolutions to immediately meet their needs + Troubleshooting any customer travel issues via chat + Assisting travelers by expertly booking and changing domestic and international flights, cars and hotels + Multi-tasking as you will be conducting multiple customer conversations simultaneously + Multi-account fast-paced environment What We're Looking For + 3 or more years' experience working as a Travel Consultant + Experience in GDS (Sabre) across both local and global markets + U.S. citizenship required due to Federal Government contract + A genuine passion for high-quality customer service - we care about our customers and it's important to us that you do + Good verbal and written communication skills + Strong teamwork skills + A positive, "can do" attitude. + Willingness to learn and grow!

Preferred Qualifications:

+ A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirements + Ability to fluently speak and write in English + Computer skills are vital as you'll be communicating with multiple customers whilst navigating different tools, all day, every day + Resilience and composure to remain positive under pressure and manage your workload efficiently + A problem solver, you'll be able to effectively evaluate issues and offer the best creative solutions with a view to resolving on the first contact + An eye for detail and accuracy + Strong time To view full details and how to apply, please login or create a Job Seeker account