Bilingual Travel Agent English and Spanish

Bilingual Travel Agent English and Spanish Afamia Tours LLC Raleigh, NC Job Details Part-time | Full-time $13 - $17 an hour 8 hours ago Benefits Flexible schedule Qualifications Computer literacy High school diploma or GED Full Job Description Essential Duties and Responsibilities include the following: Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. Book and issue airline, hotel, car, and other reservations, accurately and efficiently. Check queues daily to ensure accuracy and that all issued tickets are complete. Provide travel expertise to clients. Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. Participate in ongoing training to continuously build knowledge and skills in the industry. Adhere to company policies and procedures. Other duties as assigned.

Qualifications:

High school diploma or equivalent required. Ability to weigh cost benefits and recommend alternate travel options to traveler within corporate policy. Good computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. Ability to consistently deliver excellent customer service, internally and externally. Experience with Microsoft Office suite (Outlook, Word, Excel). Excellent English written and verbal communication skills. Excellent listening skills; able to listen to and respond to the traveler's needs and clarify as needed. Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. Good organizational and problem-solving abilities. Able to sit and work at a computer for extended periods of time, without leaving the work area. Able to work a schedule that falls between Monday-Friday, 8am-7pm CT. Able to work overtime and some weekends as needed. Able to successfully pass a credit, criminal, and/or employment reference background check. The pay for this position is based on experience.

Tipo de puesto:

Tiempo completo, Medio tiempo

Sueldo:

$13.00 - $17.00 la hora

Beneficios:

Flexible schedule Lugar de trabajo: Empleo presencial