Reservation and Operations Agent National Park Express Las Vegas, NV Job Details Full-time $17 - $20 an hour 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Teamwork Interpersonal skills Dispatching Attention to detail Adaptability Full Job Description Job Overview We are seeking a dynamic and detail-oriented Reservation and Operations Agent to join our vibrant team. In this role, you will be the frontline ambassador responsible for managing reservations, coordinating daily operations, and delivering exceptional customer service. Your energetic approach will ensure smooth processes, satisfied clients, and efficient management of resources. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and communication talents will shine. Paid positions are available, emphasizing the importance of valuing every team member's contribution. Responsibilities Manage reservations and coordinate daily schedules Provide exceptional customer service via phone, email, chat, and in person Assist guests with reservations, inquiries, and service requests Identify sales and upselling opportunities while helping guests select the best experience for their needs Dispatch and monitor drivers and guides during guest pick-ups and active tours Communicate operational updates and assist in resolving guest and operational issues Support training initiatives and other operational needs as assigned Adapt to changing business needs and assist with cross-functional responsibilities as required Collaborate with team members to ensure smooth day-to-day operations Qualifications Experience in reservations, customer service, hospitality, tourism, or a related field preferred Strong verbal and written communication skills Sales or upselling experience preferred Excellent problem-solving, organizational, and multitasking abilities Strong attention to detail and ability to work in a fast-paced environment Flexible, adaptable, and willing to take on a variety of responsibilities as business needs evolve Team-oriented with a positive attitude and strong work ethic Knowledge of the travel and tourism industry is a plus Bilingual Spanish or Chinese is a plus Join National Park Express and play a key role in creating memorable travel experiences while supporting a growing and dynamic tourism company.

Pay:

$17.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person