About us Prime Time Travel is a small boutique travel agency in Edmond, OK. We are professional, challenging, customer-centric and our goal is to provide amazing travel adventures for our clients..
Our work environment includes:
Modern office setting Safe work environment Growth opportunities Relaxed atmosphere On-the-job training Job description Prime Time Travel is looking for a dedicated, hardworking, and personable Travel Agent Assistant to join our team in Edmond, OK. We are a boutique vacation planning business that prides ourselves on the best in quality travel arrangements. Ideal candidate will have had travel experience (especially in Europe) and a desire to work in the travel business.
Job Responsibilities Role Emphasis:
This position is designed to support the agency's travel advisors through research, coordination, organization, and administrative assistance. The Travel Agent Assistant works under the direction of the travel advisors and does not independently plan, sell, or book travel for clients. Opportunity for advancement is available. Assist and collaborate with travel advisors in the following areas:
Customer Service:
Support travel advisors in providing prompt, friendly, and professional assistance to clients via email and phone, helping address travel-related inquiries, concerns, and requests.
Travel Planning:
Collaborate with travel advisors to research destinations, accommodations, flights, tours, and activities based on client preferences, budgets, and travel requirements.
Itinerary Preparation:
Assist advisors in creating, updating, and modifying travel itineraries based on client needs and feedback.
Booking Support:
Assist travel advisors with booking-related tasks, including gathering information, preparing documentation, reviewing confirmations, and coordinating travel arrangements. All reservations and booking decisions are managed by the travel advisor.
Accuracy and Quality Control:
Help review reservation details, confirmations, travel documents, and payment information to ensure accuracy and completeness.
Research and Product Knowledge:
Research destinations, travel suppliers, airline policies, and industry trends to provide advisors with accurate and current information.
Travel Technology and Online Platforms:
Assist advisors in utilizing agency booking platforms, CRM systems, and other travel tools to maintain client profiles, organize reservations, and update travel information.
Problem Solving:
Work alongside travel advisors to research and help resolve client concerns, booking discrepancies, and travel-related issues, coordinating with suppliers as directed.
Administrative Support:
Assist with maintaining client records, invoices, payment schedules, reports, and other documentation related to travel reservations. Provide general administrative support as needed.
Team Collaboration:
Work closely with travel advisors and other agency team members to support daily operations, maintain efficient workflows, and provide an excellent client experience. Qualifications Desired International travel experience Travel planning experience Work in an office setting Required Excellent verbal and written communication skills Exceptional customer service skills, with the ability to empathize, understand clients' needs, and provide personalized solutions Strong attention to detail and organizational abilities to manage multiple tasks simultaneously while working under deadlines Problem-solving skills and the ability to remain calm and composed in stressful situations Excellent administrative skills, such as data entry, record keeping, and report generation Familiar with Microsoft Office package Excellent skills in graphic designing, making posters, flyers, leaflets, etc. Willingness to adapt to a dynamic and fast-paced environment Must be able to take direction and work in a team environment
Pay:
$12.00 - $14.00 per hour Expected hours: 10.0 - 20.0 per week Application Question(s): Please describe why you think you would be a good fit for this position. Please describe what you are looking for in a job. Please describe your travel experience.
Experience:
Office:
3 years (Preferred) Computer skills: 3 years (Required) Shift availability: Day Shift (Preferred)
